Personal bank account
03457 424 365
(Relay UK 18001 03457 424 365)
If you're outside the UK, call:
0044 289 053 8033
Lines are open 24 hours, 7 days a week
There’s action you can take yourself before you contact us to report a fraud or scam.
There can be a number of explanations for a payment you don’t recognise, and we’ve added the most common ones below.
You should always speak to the retailer first to try to resolve the issue directly with them. If you’ve contacted the company and still need our support, please raise a dispute.
If your query relates to a debit card transaction you can start to raise a fraud query using our online form in the Ulster Bank app.
03457 424 365
(Relay UK 18001 03457 424 365)
If you're outside the UK, call:
0044 289 053 8033
Lines are open 24 hours, 7 days a week
0800 161 5153
(Relay UK 18001 0800 161 5153)
If you are outside of the UK, call:
0044 126 850 8020
Lines are open 24 hours, 7 days a week
If you’re a business customer, visit the Business security hub to learn about protecting your account, or report fraud on your business bank account and business credit cards
Fraud is where you’ve identified suspicious activity on your account. This may be a transaction you didn’t knowingly make, or an update to your contact details you didn’t make.
A scam occurs when you’ve knowingly parted with your money and/or personal details, thinking you were dealing with a genuine person or company. Scammers use many tactics, from intimidation to promises of cash, prizes, services, even romance.
Feel you’ve received a fraudulent or suspicious email? Please forward it to phishing@ulsterbank.com
Forward any suspicious texts referring to Ulster Bank to 88355.
This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.
If you've received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 424 365 (24 hours a day, 7 days a week)(Relay UK 18001 03457 424 365)
When calling abroad please dial 0044 289 053 8033