Personal bank account
03457 424 365
(Relay UK 18001 03457 424 365)
If you're outside the UK, call:
0044 289 053 8033
Lines are open 24 hours, 7 days a week
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Steps you can take first
There’s action you can take yourself before you contact us to report a fraud or scam.
Don’t recognise a payment?
There can be a number of explanations for a payment you don’t recognise, and we’ve added the most common ones below.
Haven’t received goods or services?
You should always speak to the retailer first to try to resolve the issue directly with them. If you’ve contacted the company and still need our support, please raise a dispute.
Query a debit card transaction
If your query relates to a debit card transaction you can start to raise a fraud query using our online form in the Ulster Bank app.
- Simply login to your online banking or mobile app
- Select the transaction you wish to query
- Click on the 'Report a dispute, fraud or scam' link
- Click on the 'Report Fraud' option
Personal credit card
0800 161 5153
(Relay UK 18001 0800 161 5153)
If you are outside of the UK, call:
0044 126 850 8020
Lines are open 24 hours, 7 days a week
Business customers
If you’re a business customer, visit the Business security hub to learn about protecting your account, or report fraud on your business bank account and business credit cards
What do we mean by fraud?
Fraud is where you’ve identified suspicious activity on your account. This may be a transaction you didn’t knowingly make, or an update to your contact details you didn’t make.
What do we mean by scam?
A scam occurs when you’ve knowingly parted with your money and/or personal details, thinking you were dealing with a genuine person or company. Scammers use many tactics, from intimidation to promises of cash, prizes, services, even romance.
Suspicious emails
Feel you’ve received a fraudulent or suspicious email? Please forward it to phishing@ulsterbank.com
Suspicious texts
Forward any suspicious texts referring to Ulster Bank to 88355.
This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.
Suspicious calls
If you've received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 424 365 (24 hours a day, 7 days a week)(Relay UK 18001 03457 424 365)
When calling abroad please dial 0044 289 053 8033