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Security centre

Empowering you in the fight against fraud

Keeping your new Mastercard® Debit card safe

We’re switching to Mastercard and all our customers will soon receive a replacement card. Nothing is changing with your account, and your card will work in just the same way. When you receive it, you can start using it straight away. Just make a PIN payment and you’re up and running with Contactless too. 

Take a look at some of our top tips to keep your account safe and secure.

Think you have been caught out?

It can happen to anyone, and it's better to be safe than sorry. We're here to help, whether you see a transaction you don't recognise, or accidently gave personal details to someone you don't trust.

How we work to protect you

24/7 Account monitoring

Using the latest tech we identify and protect you from fraudulent activity

Secure banking promise

If you've been the victim of fraud, our promise can help put you right

Account name check

We check the name and the account of those you intend to pay.

Free Security Software

We've partnered with Malwarebytes who are experts in cyber security

159- a new way to report fraud and scams

We’re supporting the pilot launch of a new phone number 159, which is a new way to report fraud and scams. Simply dial 159, and you’ll be connected to a system that can redirect you to your bank.

159 will never call you. If you receive a call from 159- do not answer. It’s a scam.

In 2020, financial fraud in the UK totalled £1.2 billion, and many cases of fraud and scams went unreported. 159 is a new and safe way for you to get in contact with your bank if you’re worried about a fraud or a scam, including reporting where you may have lost money to a financial fraud. Where possible, dial 159 from a different device.

Criminals often exploit consumers to persuade them into making payments. If you receive a call from someone who says they are from your bank or another trusted organisation:

Stop. Challenge. Protect. Dial 159.

Fraud Control Data

Our fundamental purpose is to keep our customers’ money safe and secure. We are committed to using the latest technology to combat fraud and scams, as well as educating customers about how to spot something suspicious. You can learn more below about what we do to protect our customers.

Ways to keep yourself safe

Safer shopping

As more people are starting to use online shopping this can present an opportunity for fraudsters. Follow our useful tips to help keep you safe.

Security software

Our partnership with industry leader Malwarebytes adds an extra layer to your digital security.

Our fraud guides

Guidance on ways fraudsters work and how you can prevent yourself falling victim, call it a cheat sheet.

The Psychology of Fraud event

Speakers: Paul Maskall and Catriona Still – UK Finance and City of London Police Dedicated Card and Payment Crime Unit

Paul – Fraud and Cybercrime Prevention Manager, Dedicated Card and Payment Crime Unit

Paul believes that technology isn’t necessarily the enemy, but it is our relationship with it that needs some work. With a background in law enforcement, intelligence, counter terrorism and later finding a passion in cybercrime and fraud, he now works as the Fraud and Cybercrime Prevention Manager for UK Finance and works within the Dedicated Card and Payment Crime Unit (DCPCU). Recently appearing on BBC Crimewatch Live, Rip off Britain and BBC Radio 1xtra, Paul applies behavioural and psychological principles to the core of his work in order to maximise impact to prevent fraud and cybercrime across strategy, innovation and education. 

Cat – Head of Fraud Prevention and Training, Dedicated Card and Payment Crime Unit

Catriona Still is the Head of Fraud Prevention & Training at the Dedicated Card and Payment Crime Unit. Cat has worked in fraud for over 20 years working her way from the retail branch network at Nationwide Building Society (Sevenoaks, Tunbridge Wells and Aberdeen branches) to the Special Investigations Department at Nationwide where she managed; card, cheque, ATM fraud before moving over to manage the Industry’s Strategic Threat Management Process and the Fraud Intelligence Team at UK Finance. Cat has since been seconded to the Financial Industry’s sponsored Police unit – the Dedicated Card and Payment Crime Unit where she has been for the last three years. 

Join our event on Tuesday 12th April from 12:00 – 13:00  for an exciting talk with Paul and Cat as they explore the things that make us tick, why we can all be vulnerable to fraud and scams and how to beat the criminals. 

Please note, to register for this Webinar we will need to collect you Name and Email address. This is required for the purposes of registering and attending the webinar. All personal data will be deleted following the event.

The event will be recorded but this will not include any personal information of attendees

Keeping Your Money Safe event

You can find out more about staying safe from fraud and scams by joining one of our online customer events. Our expert Customer Support Specialists will take you through everything you need to know and answer any questions you might have.

Take Five To Stop Fraud

Led by UK Finance, Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Criminals are experts at impersonating people, organisations and the police.

They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Fraudsters are turning to more sophisticated ways to take your money, whether through online offers, emails or telephone calls. Can you outsmart them? Put your ability to spot a scam to the test with the Take Five quick quiz

Stop

Taking a moment to stop and think before parting with your money or information could keep you safe. Never tell anyone your security details.

Challenge

Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

Protect

Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

Think you’ve been the victim of a scam? We can help you.