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Service Status

Find out how our services are running

Our service updates

Find out important updates related to our range of business services. You can also see if our range of services are running as we expect. We'll keep you updated if we're aware of any issues, or if we're planning a period of maintenance soon.

Online and Mobile services

Bankline

We’re making some improvements to Bankline

Customers using New Bankline:

You’ll notice that you will receive an Original Bankline experience between 8pm and 11.59pm on Friday 11th July. The service will then be unavailable until 6pm on Saturday 12th July, with potential this may extend to no later than 3pm on Sunday 13th July.

Customers using Original Bankline:

The service will be unavailable from 00.15am until 12pm on Saturday 12th July, with potential this may extend to no later than 5pm on Saturday 12th July.

Bankline may also be unavailable between 6pm on Saturday 12th July and 1am on Sunday 13th July. This is for contingency purposes only and will be avoided if possible.

If you see the service unavailable message (or receive an error message) when logging on outside of these times, please clear your browser’s cache and cookies before trying again. Click here for help on how to do this for a range of common internet browsers.

How to clear your temporary internet files and cookies

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Anytime & Mobile Banking

Service working normally

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Branch & Telephone updates

If you're a Business banking customer requiring branch or telephone services, see our updates below, or visit our service status page for any planned maintenance or service disruptions.

Branch

Services working normally

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ATM network

Services working normally

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Telephone services

Service working normally

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Payments and card services

Payments

Services working normally

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Credit Cards

Services working normally

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Protect your business from fraudsters

Fraudsters are exploiting the spread of coronavirus to facilitate fraud and cyber-crime. Take action to protect your business.

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