Tackling fraud together

Report a fraud on your business account

Have you been a victim? We’re here to help

Fraud can happen to any business, together we can fight it.

What is fraud?

Fraud is when someone sets out to deceive you and make you part with your cash (or your data). There are many types of fraud, from phone calls to letters, emails and texts.

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Is it something I need to report?

It’s important that you contact us, so that we can investigate and help you as quickly as possible.

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What if I haven’t lost any money?

Even if it’s just an attempt at fraud, we’d encourage you to report it, as we might be able to take steps to block any further activity.

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What you’ll need to report a fraud

When you contact us, whichever type of fraud you’re reporting, you’ll need the following details to hand:

  • Business account name, number and sort code (and Bankline ID if you’re a Bankline customer)
  • Date and amount of any transactions you don’t recognise
  • a brief overview and some background information – what’s happened

Remember, we’ll never ask for your full password online, ask you to make test payments or move funds to a ‘safe’ account.

Received a call from us?

New way to report fraud and scams

We’re supporting the pilot launch of a new phone number 159, which is a new way to report fraud and scams.  You should call 159:

  • if you think someone is trying to trick you into handing over money or personal details…
  • …Stop, hang up and call 159 and you’ll be connected to a system that can redirect you to your bank.
  • 159 works in the same way as 101 for the police or 111 for the NHS. It’s the number you can trust to get you through to your bank, every time.

159 will never call you. If you receive a call from 159 - do not answer. It’s a scam.

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Don’t recognise a transaction?

Here’s what to do, find the number you need to get in touch.

The cost of your call will depend on what phone line you are using. See our call charge information page.

For Online Banking transactions, general payments, or scams

Call us anytime on 0345 742 4365 or +44 345 742 4365 from outside the UK.
If you use Relay UK, call us on 18001 0345 742 4365.

For card transactions, payments, or scams

Business Credit Cards 0800 161 5164 (+44 345 300 4351 from outside the UK).
If you use Relay UK, call us on 18001 0800 161 5164.

Business Debit Cards 0345 742 4365 (+44 345 742 4365) from outside the UK).
If you use Relay UK, call us on 18001 0345 742 4365.

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For Bankline transactions, commercial users can

Call us anytime on 0800 161 5157 or +44 0126 850 2401 from outside the UK.
If you use Relay UK, call us on 18001 0800 161 5157.

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Personal bank account

If you’re a personal customer, visit the Personal security hub to learn about protecting your account, or report fraud on your personal bank account.

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What happens next?

One of our experts will explain next steps and provide you a timeframe, sometimes it can take a few days to investigate.

We’ll investigate and contact you at pre-agreed intervals. We’ll always get in touch using the contact information you gave us, usually by phone or email.

Occasionally we might need some extra details from you, and we’ll always let you know why we need them.

Other helpful information for victims of fraud


Submit a report to Action Fraud, the UK’s national reporting centre for fraud and cybercrime.

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You can use the gov.uk website to complain about a company that is committing fraud or running scams. You’ll go through a series of questions to see what they can do.

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10 steps to cyber security

This guidance will help you to protect your business in cyberspace, with tips for planning your response to cybercrime. This should help to prevent further damage, and reduce the potential financial and operational impacts.

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Keep your passwords safe

Something else we can help you with?