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Fraud and Scam guides

Stay safe and secure by checking out the fraud and scams that are common right now, how they work and our top tips.

Spot ticket scams easily

Be aware of scams: Criminals target people buying tickets for popular events through social media and online marketplaces. Follow these tips to stay safe:

  1. Trust your instincts: If a ticket deal seems too good to be true, it probably is.
  2. Use safe payment options: Pay with a credit or debit card for buyer protection. Avoid bank transfers, as they can be more difficult to dispute.
  3. Check for small errors: Look for mistakes in web addresses; scammers use these tricks to create fake sites.
  4. Buy from trusted sources: Get tickets only from official websites or known ticket exchange platforms. Avoid social media for ticket purchases.
  5. Complete your My security profile: You can improve your security levels by completing your personalised actions in ‘My Security Profile’ and checking back for new actions. 
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Other scams to watch out for

Scams are when you’ve paid a person or company money because you thought they were genuine. Scams can be very convincing because criminals use social engineering tactics and anyone can get caught out.

Types of fraud

Fraud is when money goes out of your account that you didn’t know about.

Take action now to protect yourself

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Personalised actions to bump up your security

My Security Profile is a handy in-app tool that you can use to bump up your account protection. It has personalised actions just for you, that are quick, easy and simple to use.

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Join one of our online customer events

We offer live webinars to cover all you need to know to spot the signs to watch out for and how to keep you and your money protected. Our experts will be available to answer any questions.

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