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Are you caring for someone that needs additional help?

Research from Carers NI in 2022 suggested the amount of unpaid carers was as high as 10.6 million (Carers UK, Carers Week 2022 research report). If you’re caring for someone, we want to make navigating their finances as simple as possible for you.

Third party access

Use the information below to help you understand which type of access is right for you and those you care for.

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Power of Attorney

A Power of Attorney (POA) gives legal power to one or more persons to help make decisions on behalf of a person who is no longer capable of making decisions for themself, or does not want to make decisions for themself.

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Office of Care & Protection

If there is no Power of Attorney in place and you need to manage an incapable adult's wider financial affairs, an application can be made to the Office of the Care & Protection (OCP) for you, or someone else to be appointed as 'Controller'.

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Which Powers of Attorney do we accept?

Other ways of managing someone's affairs

To register a Power of Attorney with Ulster Bank we require a Power of Attorney document that deals with the financial and property affairs of the customer. This can cover selling their home, paying the mortgage and bills and making investments.

There are several different types of Power of Attorney and it is important you use the correct one for your circumstances. When deciding which type will work for you, read the information on the different types of Power of Attorney, via the Office of Care and Protection website.

Ulster Bank only accepts Power of Attorney documents governed by Northern Irish law.

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Register a Power of Attorney

Organisations that can offer support

To register a Power of Attorney with us, you will need to complete a form to add the Power of Attorney to the account. You can do this at any branch.

Please bring with you the original copy of the full Power of Attorney document or a copy certified by a solicitor. Please be aware that some Power of Attorney documents contain certificates which we will also need to view. Please make sure that the solicitor hands across all parts of the document.

We will need to see 2 forms of identification. Please refer to our list of acceptable identification.

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Find your nearest branch using our branch locator.

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Acceptable forms of identification

To register a Power of Attorney with us, make an appointment with any Ulster Bank branch and bring the following documents with you:

  • The original copy of the full Power of Attorney document or a copy certified by a solicitor. Please be aware some Power of Attorney documents contain certificates which we will also need to view.  Please make sure the solicitor hands across all parts of the document.
  • 2 forms of identification. For acceptable identification please follow the link below.
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Giving someone access to your bank accounts

Sometimes you might need help managing your bank accounts - you can do this by putting in place a third-party mandate to allow another person to access your accounts. When this mandate is in place the third party can:

  • Close accounts for the customer.
  • Have a debit card, cheque book and paying in book on the account.
  • Set up telephone and online banking.
  • Arrange and cancel payments on the account.
To register a Third Party with us, you will need to complete an Add a Third Party to an Account form, signed by you as the customer and the third party. You will both need to bring 2 forms of identification into one of our branches. Please refer to our list of acceptable identification.

Ulster Bank branch locator
Find your nearest branch using our branch locator.

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Protecting against financial abuse

Financial abuse (also referred to as economic abuse) can take a variety of different forms. It might be financial control, exploitation or sabotage. It can happen in a range of different relationships, for instance, with partners, family members, or carers. Financial abuse could happen to anyone. If you think you have been affected by financial abuse, we can offer support.

Frequently asked questions

Other ways we can help

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Online Banking available to customers aged 11+ with a NatWest account. App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Banking My Way

A free service that allows you to record information about the support or adjustments you need to make banking easier. 

Available to customers aged 16 or over in the mobile app or online Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone. 

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Help banking from home

Find out how we can help you with online and mobile banking, with helpful videos and step-by-step guides to get you started.

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