Switch to Republic of Ireland

Overlay

Existing customers

Manage your credit card

On this page

Coronavirus credit card support

Stay in control

Fees & Charges

Add another card

Get more from your card

Coronavirus credit card support

We understand this is a difficult time for many of our customers. Following the latest government coronavirus announcements, we’ve updated our website to reflect what support is available to you if you are financially impacted.

From 1 April 2021, we can only accept applications to extend an existing payment break provided you have not received the maximum of six months support. Any agreed extension will be until your July statement.

Is your existing credit card payment break coming to an end?

When your payment break comes to an end we'll get in touch to let you know what you need to do.

If you've had two payment breaks, please refer to the letter we'll send you around 3 weeks before your payments are due to restart for further help and support.

If you’ve had one payment break and you need additional support, please visit our dedicated page to find out more about your options. Find out more about your options.

If you know your finances are unlikely to improve and you are worried about the long-term impact of coronavirus, it's important that you get in touch with us to discuss your options. Visit our dedicated page for more information.

Struggling financially

Stay in control

Take control by locking/ unlocking certain transactions types
Set up a direct debit, pay your credit card or view your last 3 years statements
Register your travel plans
If you have misplaced your card, you can lock and unlock it on the app
Request a pin reminder or unblock your pin

Get the mobile app

Set up and manage regular payments, including paying your credit card
View your balance and transactions
Register your travel plans
Adjust your credit limit
View up to 7 years of credit card statements

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Anytime Banking available to customers aged 11+ with an Ulster account.

Fees and charges

A credit card has many benefits but to get the best from it, you need to be organised with your monthly payments otherwise you could end up paying fees and charges.

There are two main fees you need to know about. Both of these fees are £12.

Late payment fee - if you're late paying your monthly bill

Over limit fee - if you go over your credit limit

Here are some tips on how to avoid paying charges and interest on your credit card:

Late payment fee

Keep on top of your payments. Your statement will tell you when the minimum payment has to reach your account each month.

There are many ways to pay your credit card bill. Make sure you have enough money in your account before a payment is due to come out and send it in plenty of time.

If your statement date or payment date doesn't suit, give us a call and we can change it to one that works for you.

Ways to pay your bill

Call us

Over limit fee

Keep track of your credit limit and how much you have available to spend. You can do this any time by registering for online banking or calling 0345 742 4365.*

If you've already gone over your credit limit make sure that your minimum payment is enough to bring you back within your credit limit, otherwise you'll need to pay more to avoid another over limit fee.

If you need a higher or lower credit limit we're happy to discuss this with you. A credit scoring system based on your current financial status is used to decide the fairest and most appropriate amount for you. If you think you'll have difficulty covering your credit card borrowings, please let us know immediately and we'll give you all the help we can.

*Lines open: 7 days a week 8am – 8pm (Automated service 24/7). Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary. Calls may be recorded.

Interest

If you pay your full balance, and you paid the full balance shown on the previous month's statement by the payment dates, we will not charge you interest on the purchases on the statement.

In an emergency it can be useful to withdraw cash from an ATM using your credit card but it may be cheaper to use your debit card. We charge interest from the date the advance is charged to your account. This is higher than the rate charged for purchases.

Using your card abroad

Going on holiday, or taking a business trip? Your credit card can be a safe and convenient payment method to make transactions abroad.

Our credit cards are widely accepted at millions of overseas retailers and ATMs. To use your credit card, just look for the Visa and MasterCard logos in retailers or on cash machines next time you are abroad, then use your card as normal.

Find out more about using your card abroad and the associated costs.

Add another cardholder

You can add your spouse, partner or close friend to your credit card via Anytime Internet Banking. Additional cardholders must be 18 years old or over and must be a UK resident. Alternatively, you can contact our credit card team via secure messaging within your mobile app or please ring us on 0345 300 4642 (Relay UK: 18001 0345 300 4642).

We may need some further documentation for the additional cardholder before we can issue another card. We'll write to you at your home address asking for this if applicable.