Switch in or change your account to a ufirst gold

• Cover automatically begins when you open your ufirstgold Account.
• Cover includes you, your partner and children under 18 (or under 23 and in full-time education).
• You have to live in the UK, Republic of Ireland or Channel Islands and have not spent more than six months abroad during the last year.
• If you have an existing medical condition, you may have to pay an annual premium or your cover may exclude certain conditions - please call 0370 600 0661 (Relay UK: 18001 0370 600 0661) or confirm your premiums and cover online.

If our insurers U K Insurance Limited (UKI) are unable to offer you an upgrade to extend the level of cover you need, or your upgrade insurance premium is higher than you expected because you have medical conditions, help could still be available.

UKI have been working with the Financial Conduct Authority and the Money and Pensions Service to create a directory that you can search when UKI are unable to help.

Money Advice Service Directory

Telephone: 0800 138 7777 | Relay UK: 18001 0800 138 7777.

Monday to Friday, 8am to 6pm | Saturday, Sunday and Bank Holidays, closed.

Please ensure you take your travel insurance certificate and policy with you when you travel. They can be found in the ufirstgold user guide (PDF, 506 KB).

• Covers the phone you use on a daily basis. If your account is in joint names, cover is also provided for the phone the other account holder uses on a daily basis.  There is no cover for phones owned by your employer.
• In total 2 approved claims can be made on this policy in any 12 month period. If this is a joint account, each account holder can make 2 approved claims, with a maximum of 4 per account.
• Our replacement phones are refurbished handsets in ‘as new’ condition using genuine manufacturer parts and include a 12-month warranty.
• There is a £100 excess for each approved claim.

Cover starts as soon as your account is open, but you can register your handset to make the claims process quicker.

• Tickets have to be booked by phoning the membership services on 0370 600 0661*. Ticketmaster events can be booked online through the membership website

Lines are open Mon - Fri 8am - 8pm (excluding bank holidays) and Sat 9am - 5-pm. Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary. Calls may be recorded.