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Features, benefits and emergency contact numbers

Debit Cards

Useful information

Lost or stolen cards

Call 0370 600 0459

Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary. Calls may be recorded.

 

Emergency cash

Call 0370 600 0459

If your card is lost or stolen, we will automatically cancel your card and let you withdraw cash from our ATMs as soon as you notify us. 

Help when abroad

Call 0044 131 339 7609

If your card is stopped abroad or you suspect fraud or unusual activity. Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary.

Available card types

There are three types of cards – serviceCARD, debitCARDs and cashCARDs

debitCARDs

  • Pay for goods and services at home, abroad and withdraw cash worldwide.

With debitCARDs, every transaction is checked for available funds. However, this means that the card can’t be used at merchants who are unable to connect to the Bank's systems.

Most merchants can connect, examples of those who can’t include unattended petrol pumps and some card terminals on planes and trains.
 
Guide to Debit Mastercard (PDF 350kb)

serviceCARDs

  • Pay for goods and services at home, abroad and withdraw cash worldwide.
  • Pay using Contactless wherever you see the Contactless symbol.


ServiceCARDs have all the functionality of debitCARDs, but can also be used at merchants who are unable to connect to the Bank's systems. ServiceCARDs check every transaction for available funds, but if they can’t connect, the payment should still go through.

cashCARDs

  • Available with savings accounts only.
  • Withdraw cash from ATMs at home and abroad.

Common questions