Need help with a subscription?
Subscription payments are set up when you give your card number to a retailer to pay for an ongoing service. For example Netflix, Spotify, Amazon, or a credit score service. Subscriptions can start straight away or after a free trial.
The quickest way to cancel a subscription payment is to contact the retailer directly. Normally you can find the contact details needed to do this on their website.
Click ‘Get help with a subscription’ to begin.
If you’ve asked the company to put things right but you still need help, we might be able to help you get your money back.
Click ‘Get help with a subscription’ to begin.
A dispute is a way for us to try to get your money back if there’s a problem with something you bought using your card. It’s sometimes called a chargeback. Mastercard and Visa set the rules about how we can help.
You need to give the retailer a chance to put things right. They’ll usually solve a dispute much quicker than we can.
If the retailer can't resolve your dispute, we might be able to help you get your money back.
First, we encourage you to check if it might be a subscription payment.
If you have completed the above step and it is not a subscription payment and you have indeed been charged twice for something, you need to give the retailer a chance to put things right. They’ll usually solve a dispute much quicker than we can.
If the retailer can't resolve your dispute, we might be able to help you get your money back.
Click ‘Get help with a dispute’ to begin.
There can be a number of explanations for a payment that you might not immediately recognise and we’ve added the most common ones here, please check these before reporting it as fraud.
Some retailers use trading names that are different to their official business name. This can include companies selling on ebay or Amazon.
A quick internet search can help.