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Service Status

How our services are running and updates on planned maintenance

What's this all about?

Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.

Planned System Updates

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

Fraud Warning!

Please read!

Customers are reporting money being stolen from their accounts after they’ve responded to fake emails from parcel delivery companies, like DPD.

Criminals are sending messages, pretending to be from parcel delivery companies like DPD or Royal Mail.  The aim is to get you to click the link and give away your phone number and bank details.  You will then receive a call from the criminals, pretending to be from your bank’s fraud team, trying to persuade you to move your money to a ‘safe account’ or give away your card reader codes. 

Many variations of this scam exist; from bogus claims of unpaid TV Licence or Vehicle Tax to fake HMRC Tax rebates and free Supermarket shopping vouchers. Visit our Fraud Page for help and advice.

We are working hard to keep you safe from fraud.  If you think you may have given away your details to a scammer, please contact us immediately – we can help. 

Our Services

Digital and Mobile Services

Mobile App

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 05:00 GMT this Sunday 31st October. This means that our Mobile banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.

Anytime Banking

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 05:30 GMT this Sunday 31st October. This means that our Anytime banking services will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience

Website

Service working normally

Payments and Cards

Payments

Service working normally

Credit Cards

Service working normally

Debit Cards

Service working normally

Branch, ATM and Telephone Services

Branch

Service working normally

ATM

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 GMT until approximately 05:00 GMT this Sunday 31st October. We are sorry for any inconvenience that this will cause and thank you for your patience.

This means that –

• All ATMs representing the brands; RBS, NWB, Ulster Bank and EasyCash (NI and ROI), Coutts, Adam & Co and Tesco Bank will be out of service.

• Debit cardholders will not be able to use our ATMs or, with the exception of Coutts/Adam & Company clients, those of other financial institutions

• Credit cardholders will be able to use the ATMs of other financial institutions

Telephone Services

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 06:00 GMT this Sunday 31st October. This means that our Telephone banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.

Something else we can help you with?