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Service Status
How our services are running and updates on planned maintenance
What's this all about?
Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
Planned System Updates
In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.
When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.
Fraud Warning!
Please read!
Customers are reporting money being stolen from their accounts after they’ve responded to fake emails from parcel delivery companies, like DPD.
Criminals are sending messages, pretending to be from parcel delivery companies like DPD or Royal Mail. The aim is to get you to click the link and give away your phone number and bank details. You will then receive a call from the criminals, pretending to be from your bank’s fraud team, trying to persuade you to move your money to a ‘safe account’ or give away your card reader codes.
Many variations of this scam exist; from bogus claims of unpaid TV Licence or Vehicle Tax to fake HMRC Tax rebates and free Supermarket shopping vouchers. Visit our Fraud Page for help and advice.
We are working hard to keep you safe from fraud. If you think you may have given away your details to a scammer, please contact us immediately – we can help.