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Help and support

Struggling financially

Having money worries? Trying to get by on less? Struggling with payments and debts? You’ve come to the right place. Now let’s find you the help you need to get back on track…

Struggling to pay? Find out how we can help.

If you’ve missed a payment on your loan, mortgage or credit card (or you know you’re about to) please tell us ASAP. The same goes if you’re struggling to pay off your overdraft – the sooner you let us know, the sooner we can try to help you sort things out.

Have you already missed a payment?
Please only answer ‘Yes’ if you’ve already missed a payment. If you haven’t yet, please answer ‘No’.
Which payment have you missed?
Please select the product for which you have missed a payment.
What would you like to do?
If you can pay now, please do – as the sooner this is sorted out the better. If not, you can reach out for some help.

How to pay

You can pay using your mobile app. Select the loan account you’ve missed a payment for and then choose the option ‘Pay my arrears’.

Or you can pay by credit or debit card by selecting 'Pay now' below. To complete the payment, enter your loan account details and the outstanding amount. It can take up to five days for the payment to be processed.

Chat to Cora

If you’re struggling with your repayments, please reach out to us using the ‘Chat to Cora’ button at the bottom right of this page. Type ‘Struggling financially’ to get the conversation started and we’ll chat to you about your situation to find the best option for you.

Free, confidential advice

As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. They can work with you put together a personalised action plan to help you get back in control.

Further down this page we have pulled together a list of charities that may be helpful to you. Scroll down to have a look.

What would you like to do?
If you can pay now, please do – as the sooner this is sorted out the better. If not, you can reach out for some help.

Chat to Cora

If you’re struggling with your repayments, please reach out to us using the ‘Chat to Cora’ button at the bottom right of this page. Type ‘Struggling financially’ to get the conversation started and we’ll chat to you about your situation to find the best option for you.

Free, confidential advice

As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. They can work with you put together a personalised action plan to help you get back in control.

Further down this page we have pulled together a list of charities that may be helpful to you. Scroll down to have a look.

What would you like to do?
If you can pay now, please do – as the sooner this is sorted out the better. If not, you can reach out for some help.

How to pay

You can pay using your mobile app. Select the credit card you’ve missed a payment for, then choose the option ‘Pay my card’ and follow the instructions.

You can also pay via Anytime Banking by selecting ‘Pay credit card’ on the right-hand side of your credit card account info. You can click the button below to log in.

Chat to Cora

If you’re struggling with your repayments, please reach out to us using the ‘Chat to Cora’ button at the bottom right of this page. Type ‘Struggling financially’ to get the conversation started and we’ll chat to you about your situation to find the best option for you.

Free, confidential advice

As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. They can work with you put together a personalised action plan to help you get back in control.

Further down this page we have pulled together a list of charities that may be helpful to you. Scroll down to have a look.

What would you like to do?
If you can pay now, please do – as the sooner this is sorted out the better. If not, you can reach out for some help.

How to pay

You can make this payment through your mobile app: Log into the NatWest app and tap on the account you want to transfer the money from, then ‘make a transfer’ and select your overdraft account.


You can also do this via Anytime Banking by selecting “Make a payment” on the right hand side of your current account information.


You can log in to Anytime Banking following the link below.