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Help and support

Struggling financially

Are you worried about your money? We're here to help you manage your debt and have free conversations about your money, whether it’s consolidating debt, payment holidays or credit card payments.

Struggling to make payments

If you've already missed a payment or you know you are going to miss a payment for a loan, credit card, mortgage, bank or business account, we could help. Follow the 2 simple steps below to get started:

  1. 01

    Think about your income and expenditure

    Its really important you contact us. When you do, you'll be speaking to dedicated colleagues who are here to support you and discuss your current situation. You may be asked to complete an income and expenditure form so they can see what solutions are available for you.

    More info on the form can be found here.

  2. 02

    Choose how you would like to get in touch

      You can start a conversation though one of the three options below, quoting 'struggling financially' to get the conversation started. However you want to get in touch, we're here to help.

Ways to speak to us

Live chat

You can find Cora on the bottom right of your screen waiting to chat and help you on most of our web pages - including this one!

Mobile app

Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Message us' to start a chat. Criteria apply.

Anytime banking

Log into Anytime Banking. From your home screen, click ‘Chat Now’ to start a chat. Criteria apply.

Take a Financial Health Check

If you're worried that your situation may change, we could help you review your finances with a free Financial Health Check.

It’ll focus on your needs and goals, and could help you to make better decisions about your finances, now and in the future.

Choose from a quick review online or arrange a video call with one of our highly trained Senior Personal Bankers. 

Help with payment holidays

You can no longer apply for new payment holidays. Head over to our coronavirus support page for more information about managing or extending your existing payment holiday, as well as further support options available to you.

Help managing your money

Check out our money management guides, from budgeting help to top money saving tips, and even ways to reduce your monthly energy bills.

Budgeting guide

Getting a clearer idea of your monthly budget could help you make better decisions about how you manage your money. Take a look at our top tips to help get you started.

Money saving tips

Check out our top tips for ways to save money and give your monthly budget a boost or leave you a little extra to save for a rainy day.

Reduce your energy bills

We've pulled together our top energy saving tips. We want to help save you money and reduce your carbon footprint at the same time.

FAQs and how we can help

Anything else we can help you with?