Don't recognise a payment to a retailer?
Sometimes businesses you pay may use different trading names. For example something purchased from Burton or TopShop, may appear as ‘Arcadia Group‘ on your statement. A quick internet search can help. Or, you can use our list below.
Did you know
you can log onto your Online Banking and ask Cora for more information about a debit or credit transaction you don't recognise? Simply tell Cora you don't recognise a transaction and she can support you with a few simple checks to determine the type of transaction and help you identify it.
Alternatively a quick internet search can help. Or, you can use the list of common retailers
Still don't recognise a payment?
If you still don't recognise a debit card payment on your statement please call us on
0345 742 4365 (24 hours, 7 days a week)
For credit cards call 0800 904 7015 Monday to Friday 8am-8pm, Saturday 9am-5pm
or if you think you are a victim of fraud, find out more on our dedicated fraud page.