Contact Ulster Bank

If your card has been lost, damaged or stolen, please let us know as soon as you can.

Report a lost, damaged or stolen card

If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away.

Lost or Stolen Debit Cards

UK: 0370 600 0459 (24 hours, 7 days a week)

Overseas: 0044 131 549 8186

If your card has been lost, damaged or stolen, please let us know as soon as you can.

Report a lost, damaged or stolen card

If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away.

Lost or Stolen Credit Cards

UK: 0370 600 0459 (24 hours, 7 days a week)

Overseas: 0044 126 850 0813

Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Please remember that when you call, we’ll ask you some security questions to confirm your identity.

Here are the numbers you need:

Fraud Helpline

UK: 0345 742 4365 (24 hours, 7 days a week)

Overseas: 0044 289 053 8033

Please visit our security centre to find out more about reporting fraud.

UK: 0345 601 0120 (Mon - Fri 8:30am - 5:30pm)

UK: 0345 742 4365 (24 hours, 7 days a week)

Want to ask us a question about your mortgage with us? Here's how to get in touch.

UK: 0345 300 6086

Available Monday to Friday 9am-5pm (except bank holidays)

Classic & Student Credit Card (Available 24/7)

UK: 0345 300 4642

Gold Card (Available 24/7)

UK: 0345 300 4643

International Credit Card (Available 24/7)

Overseas:  0044 126 850 8018

Structured Deposits - Over 50s Life Cover Queries / Life Protector Queries 

UK: 0800 085 1714 (Mon - Fri 9am - 5pm)

Home Insurance

Contact the Ulster Bank Home Insurance team on:

UK: 0800 051 1399

Lines are open Mon–Fri 8am-9pm, Sat 9am–5pm, Sun 10am - 5pm, Bank holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Year’s Day and Easter Sunday). Calls may be recorded.

Travel Insurance

UK: 0800 051 1399

Lines are open Mon–Fri 8am-8pm, Sat 9am–5pm, Sun 10am - 5pm (except bank holidays)

You can chat to us online if you need any help:

Chat to us online

UK: 0800 046 6486

Available Mon - Fri 8:30am - 8pm, (except bank holidays)

UK: 0800 046 6486

Available Mon to Fri 8:30am - 8pm (except bank holidays)

UK: 0345 900 3200 (24 hours, 7 days a week)

Overseas: 0044 345 900 3200

Why not contact us from your Mobile Banking app?

Talk to Cora from within the mobile app, and if you need more help, Cora will pass you through to a colleague either in messaging or via the telephone. In the majority of cases you will not need to go through any additional ID & Verification.

Our App is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.

For general enquiries about your personal banking, please call our team:

UK: 0345 742 4365 (24 hours, 7 days a week)

Overseas: 0044 289 053 8033

UK: 0345 366 7001 

Overseas: 0044 238 124 4179

Available Mon to Sat 8am - 6pm. Closed on Sundays and bank holidays

For enquires related to Savings, Current Accounts, Credit Cards, please get in touch with us via:

UK: 0800 046 6486

Available Mon to Fri 8:30am - 8pm (except bank holidays)

For Loans and Overdrafts enquires please get in touch via:

UK: 0345 742 4365

Available 24 hours, 7 days a week

Non Mortgage Arrears

UK: 0345 602 3112 

Overseas: 0044 345 602 3112

Available Mon to Thurs 9am - 6:30am. Fri 9am - 6pm. Sat 9am - 1pm

Mortgage Arrears

UK: 0345 301 6911  

Overseas: 0044 345 301 6911

Available Mon to Thurs 9am - 6:30am. Fri 9am - 6pm. Sat 9am - 1pm

Ufirst Private

UK: 0345 607 2538

Overseas: 0044 345 607 2538

Lines are open Mon–Fri 8am-8pm, Sat 9am–5pm (excluding bank holidays). Calls may be recorded.

Ufirst Gold

UK: 0370 600 0661

Overseas: 0044 370 600 0661

Lines are open Mon–Fri 8am-8pm, Sat 9am–5pm (excluding bank holidays). Calls may be recorded.

Ufirst Gold and Ufirst Private Members Website 

UK: 0800 015 4422 (Available 24/7)