I need help with my eSavings account.

When you have opened your eSavings account online and have your sort code and account number, you'll need to fully enroll into Anytime Internet Banking and Telephone Banking.

You do this by ordering a card-reader, card and pin through online banking. Just go to the 'Security' option on the main menu and select 'Order a card-reader'.

Doing this for the first time will automatically generate a card and pin that can be used with the card-reader.

When you receive these items, you'll need to enable the card-reader by revisiting the 'Security' section.

You can also download the mobile app.

Once you’re set up, you can access your money online, on the mobile app or through telephone banking.

Some common questions around eSavings are:

• What is a card-reader and how do I use it?
• What is the interest rate of my account?
• Need help with interest rates
• Why can't I log in to Anytime Internet Banking?