Fraud guide

Fake telephone calls

What are they?

Telephone scams are when criminals are contact you claiming to be from the bank, police or other trusted organisations to trick you into giving away information. This allows criminals to access your bank account to make payments or transfers. 

These calls can be very convincing as they may already have some of your information. They can also change the number on your caller display to appear as the genuine number of the organisation. 

What to look out for?

An urgent request asking for personal or financial information.

Information Message

An urgent request asking you to make a payment or transfer money to another account.

Information Message

Pressure on you to act quickly causing a level of panic.

Information Message

Request to instal software on your phone or computer – this will allow the caller access to the information held on your device.

Information Message

How to protect yourself

  • Your bank or the police will never ask you to transfer money to a safe account or ask for your full PIN, password or passcode – hang up if someone asks you for any personal information.
  • If you’re unsure whether a call in genuine, hang up and call back using a trusted number such as the number on their website.
  • Take your time. Don't be rushed into giving out your information or making unexpected payments or transfers.
  • Tell us straight away if you've given any of your details out or think you may be the victim of fraud or a scam.
  • Register for biometrics within the app  as an extra level of security which helps to protect you against fraud.

What to do if you get caught out

If you think you’ve been targeted by criminals, report it. Call the bank using the number on the back of your card, or from the numbers on our website. You can also dial 159 to be connected securely to your bank.