Fraud guide

Email scams

What are they?

Often criminals will send emails pretending to be from the bank and other companies you trust asking for personal information or even banking codes.

What to look out for

Poor grammar and spelling mistakes can be a big giveaway of a scam text.

Information Message

They may pressure you to rush causing a level of panic.

Information Message

Be wary of external links in suspicious or unexpected emails, especially if they are not directly addressed to you by your full name. 

Information Message

How to protect yourself

  1. 01

     If you recieve text messages informing you of unusual purchases and transfers from your account, check your bank balance using online banking or our mobile app for peace of mind. Don’t respond to them.

  2. 02

    If you are unsure of a suspicious text message, contact your bank or an organisation directly using a known email or phone number.

  3. 03

    Don’t download any apps to your phone or install any  software to your computer or devices following an unsolicited text.

  4. 04

    Register for biometrics within the app  as an extra level of security which helps to protect you against fraud.

What to do if you get caught out

If you think you’ve been targeted by criminals, report it. Call the bank using the number on the back of your card, or from the numbers on our website. You can also dial 159 to be connected securely to your bank.