How do I order a statement for a closed account?

How can I request a statement (transaction history list) for my closed account?

If you are a personal or business customer and do not have a relationship manager, then you can speak to Cora, your digital assistant

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

If you were a personal or business customer (and did not have a relationship manager) but no long hold any products with us, then you can visit a branch or request the statement (transaction history list) in writing by sending the following information to your local branch:(opens in a new window)

Full name
Business name
Statement address
Sort code and account number
Specific period the transaction history list is required for
Signature (in accordance with the mandate)

If you are, or were, a relationship managed business customer, you can request your transaction history by calling 0345 366 5592 in the UK and 0044 2890 538 459 overseas.

Do I need to provide any identification or account information to request my statement (transaction history list) in branch?

Yes, you will need to provide the sort code and account number of the closed current account. Without this it may take longer to process your request.

You'll also need to provide the usual proof of identity and address(opens in a new window).

How long after closing my account can I contact the bank and request my statement (transaction history list)?

You can contact us to request your transaction history up to five years after closing your account.

How many years worth of history can I request?

You can specify the date range of transactions you'd like to see over the last five years. So if you make the request four years after your account is closed, you'll be able to request the account transactions you made in the last year that your account was open.

As your transaction history will be printed, please specify the exact time period you need. This will help to save paper.

How will I receive my transaction history?

It will be sent via post to the address on the account or the address you specify in the fax (if you are, or were, a relationship managed business customer) or letter.

How long will it take to receive my transaction history?

We will send your statement (transaction history list) within 5 working days of successfully passing identification checks.

Can I request the transaction history in a particular format?

Yes, you can request it in large text print, braille and audio options.

Will it cost me anything to request this transaction history?

The transaction history list is free. You won't be charged for this. There will be a charge for copy statements.

The difference between a transaction history list and a copy statement is that a transaction history list will show both cleared and uncleared transactions, such as cheques. Copy statements will only show cleared transactions.

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How do I order a statement for a closed account?