How do I open my mobile app to approve my transaction ?
Opening your mobile app to approve a transaction
With notifications enabled
If you have notifications turned on, you’ll receive an alert asking you to approve the transaction.
- Tap the notification to go directly to the mobile app login screen.
Without notifications enabled
If you don’t have notifications turned on:
- Open the mobile app manually as you normally would.
Where to find the approval option
Once you log in, the transaction approval feature will appear at the time on the mobile home screen, above your accounts, when you are making an online shopping transaction. It is also found in the ‘Approval Requests’ section within the Alerts centre by clicking the bell icon on the home screen. If there are no transactions waiting for approval, when they select 'approval requests' it will inform them that they don't have any approval requests.
How approving a transaction in the app works
When you’re prompted to approve an online purchase, follow these steps:
- Use the latest version of the app.
If you have more than one device, use the one with the most up‑to‑date app installed. - If notifications are on:
Tap the notification to go straight to the app. - If notifications are off:
- Log in to the app manually.
- On the home screen, tap the 'Approve or decline' button within the transaction approval banner at the top of the screen.
- Confirm your identity using Face ID, fingerprint, or passcode.
- Approve or decline the transaction instantly.
If this process isn’t working, see the common error messages below.
Common error messages
- Why am I getting an error message "Something's gone wrong" when trying to approve my online transaction?
- Why am I getting an error message "App approval is not complete" when trying to approve my online transaction?
- Why am I getting an error message "Your approval has expired" when trying to approve my online transaction?
