How do I open my mobile app to approve my transaction ?
Opening your mobile app to approve a transaction
With notifications enabled
If you have notifications turned on, you’ll receive an alert asking you to approve the transaction.
- Tap the notification to go directly to the mobile app login screen.
Without notifications enabled
If you don’t have notifications turned on:
- Open the mobile app manually as you normally would.
Where to find the approval option
Once you log in, the Approve a Transaction button will appear at the top of your home screen, above your accounts.
How approving a transaction in the app works
When you’re prompted to approve an online purchase, follow these steps:
- Use the latest version of the app.
If you have more than one device, use the one with the most up‑to‑date app installed. - If notifications are on:
Tap the notification to go straight to the app. - If notifications are off:
- Log in to the app manually
- On the home screen, tap Approve a Transaction.
- Confirm your identity using Face ID, fingerprint, or passcode.
- Approve or decline the transaction instantly.
If this process isn’t working, see the common error messages below.
Common error messages
- Why am I gettting an error message "Something's gone wrong" when trying to approve my online transaction?
- Why am I getting an error message "App approval is not complete" when trying to approve my online transaction?
- Why am I getting an error message "Your approval has expired" when trying to approve my online transaction?
