Overlay

Why am I getting an error message "Something's gone wrong" when trying to approve my online transaction?

Why am I gettting an error message "Something's gone wrong" when trying to approve my online transaction?

The error message "Something's gone wrong" will appear if you click on the "I have approved in my app" blue button on the 3DS screen multiple times. Customer will need to return to the retailer and start again.

Did you find this answer helpful?

Great, thank you.

Your feedback helps us know we're on the right track.

Can you please tell us why?

Thank you.

Your feedback helps us know what we can improve.

Thank you.

Your feedback helps us know what we can improve.

Thank you.

Your feedback helps us know what we can improve.