What is the Emergency Cash service?

What is the Emergency Cash service?

The Emergency Cash service is available when reporting your debit card lost or stolen.

The service allows you to withdraw money from your account using a security code instead of your card.

To use the Emergency Cash service;

  • You must have at least £25 available in your account.
  • Withdraw the cash from an Ulster Bank EasyCash, Royal Bank of Scotland or NatWest ATM/Cash Machine.

Please note: the Emergency Cash service can only be provided at the time of card cancellation.

You could access up to £60 providing you have the money available in your account.

All you have to do is answer a few quick security questions. We'll then give you a code that will allow you to withdraw your money.

To report your debit card lost or stolen and use the Emergency Cash service please call our card loss centre straight away.

Card loss centre
0370 600 0459
Lines are open 24 hours a day.
Calls may be recorded.
Daytime calls cost up to 8p plus up to 6p per minute from BT lines Monday to Friday. Calls from other networks may vary.

This service is not available on business accounts.