There are two different types of overdraft alerts.
An Act Now Alert will tell you if your account is going to enter an unarranged overdraft to give you time to pay in money and possibly avoid your payment(s) being returned unpaid.
An Arranged Overdraft Alert will tell you if you are about to start using your arranged overdraft or, if you spent money during the previous day, that you have started using your arranged overdraft.
If you meet the criteria for being issued an alert, you will receive this before 12 noon.
Normally you will receive only one alert for your account in a day. However, in some circumstances, you may receive more than one.
If you stop overdraft alerts, you won't be notified if a transaction may either result in you entering an arranged overdraft and starting to incur interest or if you are entering an unarranged overdraft and may have one or more items returned unpaid, adversely affecting your credit record.
Overdraft Alerts will never ask you to contact a specific number, email anyone or transfer funds. You can also check your account balance to see that the alert is accurate.
Yes. You can receive either or both. You can update preferences using the Mobile App or Online Banking.
You can also enrol for email alerts.
You can check if you are enrolled by using the Mobile App, through online banking, by calling Direct Banking or in branch.
No, you won't.
No, you won't.
This is as a result of guidance from the Financial Conduct Authority (FCA) to help customers avoid unnecessary charges. You can do this through the Mobile App, through online banking, by calling Direct Banking or in branch. You may stop these messages but should be aware that doing this may result in you paying more interest or charges than necessary and, if you have items returned unpaid, may also adversely affect your credit record.
Cora can help with a wide range of queries and show you how to do your banking.
