My standing order is due out tomorrow, can I still cancel it?
You can use the options below however you will need to give us 2 working days notice before the payment is due:
Cancelling a standing order online
If your payment is due out within the next 2 working days and you wish to cancel the payment, you will need to contact telephone banking by 6:00pm on the working day before the payment is due.
Telephone banking
03457 424365 (overseas +44 2890 538 033)
Relay UK: 18001 03457 424365
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.
Cancelling a standing order using your mobile banking app
- Login to your Mobile Banking app
- Tap ‘Payments’ on the bottom of the home screen
- Make sure the account displayed is set to the account where the standing order is paid from. You can swipe to change accounts or tap 'Change account'.
- Tap ‘Regular payments’
- Tap ‘Standing orders’
- Tap on the Standing order you wish to cancel
- Tap ‘Cancel Standing order’
We can also cancel and recall the standing order if you call us on by 6pm, one working day before the due date. You can reach us on 03457 424365 (overseas +44 2890 538 033), open 24/7.
