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How do I request money?

How do I request money?

These features allow you to request money safely and securely from friends and family via a link or QR code up to £250.

If you have a specific amount you want to request you can share a single use payment request by following these steps:

  1. Log into the app, tap ‘Payments’ at the bottom of your screen, scroll to the account you want to get paid into and select ‘Request Money’.
  2. Tap Share a link or Show a QR code, enter the payment information and share the link or QR code.

If you are near by the person who you are requesting money from we recommend you create a QR code and asked them to scan it, otherwise send them a link via your preferred messaging platform.

Please note the link is valid for 5 day and the QR code 5 minutes.

If you wish to share a link or QR code which can be used anytime, anywhere multiple times please follow the below steps:

Apple users:

  1. Select the account you wish to request money to and tap ‘Account settings’ then ‘view or share account details’.
  2. If you are with the people you are requesting money from, ask them to scan the QR code otherwise select ‘Share code as a secure link’ and send this to the people you are requesting money from using your preferred messaging method.

Android users:

  1. Select the account you wish to request money to and tap the three dots on the top right hand corner then ‘view or share account details’.
  2. If you are with the people you are requesting money from ask them to scan the QR code otherwise select ‘Share code as a secure link’ and send this to the people you are requesting money from using your preferred messaging method.

You can also add your QR to your Apple/Google wallet making it even easier to request money by tapping ‘Add to Apple/Google Wallet‘ and following the on screen steps.

You can receive 50 payments per day using this feature.

Split Bill

What is Split Bill?

What is Split Bill?

Split Bill is a functionality in the Ulster Bank North Mobile App, allowing the user to split a debit transaction (pending or processed) with other people, generating payment request links for the payers.

Transactions can be split between up to 9 other people, with a max transaction value of £250 per person, i.e. max £2500 transaction. The transaction amount must be > £0.01 for the Split Bill function to work. You can split a maximum of 10 transaction in a 24 hour period.

The following steps show you how to use this feature:

  1. Click on a transaction (processed or pending)
  2. Select Split Bill
  3. Enter number of people for the split
  4. Select the person who you want to split the bill with. i.e. 'John'
  5. Option to edit the value of transaction split if not equal between payers
  6. Generate separate payment request links for each payer
  7. Choose Share link and follow the instructions to share link through social channels

Is there a limit on how much money I can request with Split Bill?

Is there a limit on how much money I can request with Split Bill?

Each transaction can be split with up to 9 people, you can request up to £250 from each individual. This gives a maximum transaction value of £2500.

I've received a payment request - do I need to be an Ulster Bank North customer to pay?

I've received a payment request - do I need to be an Ulster Bank North customer to pay?

No, you don’t need to be an Ulster Bank North customer if you are responding to a request. You can pay using Payit if you are with any major UK bank and have online or mobile banking. (Your contact must have an account with a participating bank within the UK and meet their banks criteria for making payments via digital channels).

How secure is Split Bill?

How secure is Split Bill?

Split Bill is provided by PayitTM, a NatWest-owned online payment solution. It uses the UK’s Open Banking infrastructure to securely connect to your Bank’s online or mobile banking, allowing you to log in using your existing credentials. Payit does not see your login credentials, nor does it store or share any of your personal bank account information. More details on Open Banking(opens in a new window).

I tried to make a payment via Split Bill, but the transaction did not go through. How do I know if the funds have been taken?

I tried to make a payment via Split Bill, but the transaction did not go through. How do I know if the funds have been taken?

If you’ve been advised that your payment was cancelled or failed, then no funds should have been taken. If your payment is in progress or you are unsure if it was successful, we suggest you wait for a few hours, then check your online or mobile banking again to see if the transaction has gone through. If there is still an issue, please contact your Bank.

I generated a Split Bill link and its status appears as Active in Transaction History – what does this mean?

I generated a Split Bill link and its status appears as In-Progress in Transaction History – what does this mean?

I generated a Split Bill link and its status appears as Payment Processing in Transaction History – what does this mean?

I generated a Split Bill link and its status appears as Complete in Transaction History – what does this mean?

I tried to make a payment using a Split Bill but I received a message saying the payment failed – why was this?

I tried to make a payment using a Split Bill but I received a message saying the payment failed – why was this?

There could be a number of reasons why your payment failed. Please contact your Bank who can investigate and provide further details to you.

I tried to make a payment via a Split Bill a few days ago, but I've received a message saying the link has expired. What can I do?

How long does it take to receive a payment via Split Bill?

How long does it take to receive a payment via Split Bill?

Split Bill payment link requests use Faster Payments for single immediate payments. The majority of transactions are completed within 3.5 seconds, however please allow for up to 2 hours.

Is Split Bill free to use?

Is Split Bill free to use?

Ulster Bank North will not charge you to request or make a payment via Split Bill, it is a free service.

Common Questions for both features

What is Payit™?

What is Payit™?

Payit™ is a NatWest-owned online payment solution allowing a fast, fair, simple and safe way to pay and get paid. It removes the need to enter card details, passwords or authorisation codes and allows you to make secure, instant payments directly from your bank account, via Anytime Internet Banking or mobile banking.

Can a payer use the Link on a browser to make the payment, or are mobiles and tablets only allowed?

My transaction has been held – why is this?

My transaction has been held – why is this?

Sometimes transactions may be held by your Bank to carry out some further checks. You can check your Anytime Internet Banking or mobile banking to see if the payment was released by your Bank, or alternatively contact them through your usual channels.

My Bank is not listed – can I still use the Link/QR Code or Split bill to make a payment?

My Bank is not listed – can I still use the Link/QR Code or Split bill to make a payment?

We have already connected to a number of major UK banks and the list of banks we offer is always growing. If you receive a secure request to pay link or QR Code in the future, your bank might have been added to the list, so please keep checking.

Current banks available include:

  • NatWest
  • Royal Bank of Scotland
  • Ulster Bank (N.I)
  • Allied Irish Bank (NI)
  • Bank of Scotland
  • Bank of Scotland - Business
  • Barclays
  • Coutts
  • Danske Bank
  • First Direct
  • Halifax
  • HSBC
  • HSBC - Business
  • HSBC - Kinetic
  • Lloyds Bank
  • Lloyds Bank - Business
  • Monzo
  • Nationwide
  • Revolut
  • Santander
  • Starling Bank
  • TSB

What should I do if I suspect that a Share a link or Split Bill link request message is fraudulent?

I am not an Ulster Bank North customer, can I still use Share a Link, QR code or Split Bill to request payments?

How do I add my QR to my Apple/Google Wallet?

How do I add my QR to my Apple/Google Wallet?

To add your QR to your wallet please follow the below steps:

Apple users:

  1. Select the account you wish to request money to and tap ‘Account settings’ then ‘view or share account details’.
  2. Select ‘Add to Apple Wallet’ then ‘Add’ at the top right hand corner.
  3. You can then view the QR by visiting the Wallet app on your mobile device.

Android users:

  1. Select the account you wish to request money to and tap the three dots on the top right hand corner then ‘view or share account details’.
  2. Select ‘Add to Google Wallet’ then ‘Add’ at the bottom right hand corner.
  3. You can then view the QR by visiting the Wallet app on your mobile device.

You can receive 50 payments per day using this feature.

How do I remove the QR from my wallet?

How do I remove the QR from my wallet?

To remove the QR from your wallet please follow the below steps:

  1. Visit the wallet app on your mobile device.
  2. Tap the 3 dots on the top right hand corner then remove pass.

If you wish to add this back you can do this by following the Add to wallet steps.