How do I get a web chat?

You may be invited to web chat with us if we think you need assistance with Anytime Internet Banking.

If you have been unable to find the answer to your question and you need help with Anytime Internet Banking please chat to Cora, your digital assistant.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Useful Telephone Numbers

If you need further assistance please contact us(opens in a new window).

Card services
You can contact our credit card team on:
0345 300 4642 (overseas: +44 126 850 8018)
Relay UK: 18001 0345 300 4642
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Relay UK: 18001 03457 424365
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Card loss centre
0370 600 0459
Lines are open 24 hours a day.
Calls may be recorded.
Daytime calls cost up to 8p plus up to 6p per minute from BT lines Monday to Friday. Calls from other networks may vary.