How can I check my recent International Payments?
Recent payments
A recent payment is a payment which has already be debited from your account.
You will see any international payments you have made in the last 6 months by selecting the 'View recent payments' option in the 'International payments' section of either the 'Payments & transfers' page when using Online Banking or within 'Send Money/Make a payment' in Mobile Banking App. Other previous payments can be viewed within 'Statements & transactions'.
Scheduled payments
Using Online Banking, select 'Payments & transfers' from the main menu. From the 'International payments' section select ' Manage scheduled payments'. This will show you which payments are still pending to be paid.
Using the Mobile Banking App, select the ' Manage scheduled payments' option in the 'International payments' section of the 'Send Money/Make a payment' screen. This will show you which payments are still pending to be paid.
Payment status
- Sent
Your payment has been sent and received instantly by the receiving bank. The payment can not be amended or cancelled
- Pending
Your payment is due to be sent. If the payment can be cancelled, the option to cancel will be displayed in manage scheduled payments.
- Processing
You have initiated the payment and it is being processed. The payment can not be amended or cancelled
- Rejected
Your payment has failed to be processed.. Funds will not have been debited from the account
- Cancelled
You have cancelled the future dated payment
- Expired
We have not been able to obtain the required information to process the payment. Funds will not have been debited from your account
Fees when receiving International payments
Some International payments incur a fee to be paid by the recipient. If a fee is applicable, you will see the payment amount received and the fee shown as two separate lines on your statement. Previously, only one payment amount was shown which was the payment received with the fee already deducted.
More information on fees for International payments can be found in the ‘How Much Will it Cost?’ section of the sending money abroad page.
