Gift-it Additional FAQs (Parent/Guardian)

Here are some additional questions we are asked about Gift-it (as the parent or guardian)

What is Gift-it?

Gift-it is a gifting platform where your child can be gifted money as well as receive keepsake messages from family and friends on special occasions. Children can receive monetary gifts on their special days or use the money as a contribution to their savings

What is the difference between an Event and a Goal?

An Event is a specific occasion that you wish contributions to be made towards e.g. your child's birthday and a goal is if your child is saving for something specific e.g. a bike that you wish family or friends contribute towards

Which accounts can I use in Gift-it?

For now, Gift-it is only available to our customers that have a first saver in trust account for their child but there could be more child's accounts added in the future, stay tuned!

Why can't I see my child's accounts in Gift-it?

If your child's account is not visible in Gift-it means that the account is not eligible for the Gift-it journey at this time.

What does 'suitable or unsuitable' mean on a message I have received in Gift-it?

When you receive a message we will automatically moderate it as 'suitable or unsuitable' for your child to see. As the parent or guardian, you can review this message and decide for yourself if you wish to show it on your child's timeline.

How do I send a gift invitation without creating a Goal or Event in Gift-it?

You can send an "anytime gift" which is not linked to your goal or event. This is found in the 'manage family' menu within Gift-it

How do I set a goal or event for multiple children in Gift-it?

You can't set a goal or event for multiple children in Gift-it this must be done individually and not a collective goals between all children

How do I view my child's timeline?

Use the Swith to child Timeline option to see the child version of the timeline. You can than share your device with your child so they can see their goals, events and gifts. To switch back use the 'Switch to Adult Timeline' option.

How do I recall or delete a gift invitation in Gift-it?

You can delete gift invites in NatWest Gift It in the goal or event itself, or in the 'manage family' menu for deleting an Anytime Gift.

How do I remove or hide a goal or event from my child's timeline in Gift-it?

You can hide a goal or event from the child's timeline in Gift-it on the gift or event card itself, and during set up of the goal or event.

How do I download my child messages in Gift-it?

You can download all the messages your child has received in the 'manage family' menu.

How do i block an unwanted Gift from another parent or guardian?

There is not a way of blocking an unwanted gift. However, you can delete the event and create a new one for your child

How does my child view their Gift-It messages?

So that your child can view their gifted messages you must select the admin button within Gift-It and select the 'switch to child's profile' button so they can view their timeline alongside your guided support.

Will i need to pay tax on my child's gifts?

Please be aware that you may need to pay tax on your child’s savings account interest if it exceeds £100. Further information on the taxation of interest on children’s savings accounts can be found on gov.uk

What should I do if I receive an error message in Gift-it?

If you are receiving an error messages when using Gift-it, you can try again, or send an email to this mailbox with information on what is happening: Gift-it@natwest.com

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Gift-it Additional FAQs (Parent/Guardian)