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As you support Northern Ireland during coronavirus

We are here to support NHS and social care workers

We're here to support you

Thank you for supporting the UK's critical healthcare services.

We know that as well as looking after your families, you may have other worries about money. This page is here to help you bank from home, contact us when you need to and understand what financial help is available during this unprecedented time.

How to contact us

We have set up an emergency customer care line for customers who work for the NHS or in social care. It is managed by a dedicated team of Customer Care experts and is open 24 hours a day, 7 days a week.

  • Call us on: 0800 0466 778
  • Relay UK: 18001 0800 0466 778

Our team of experts are ready to help with emergency banking support:

  • advice on taking mortgage or loan repayment holidays
  • setting up Anytime and Mobile Banking

This dedicated line has been set up so NHS and social care workers can get through to us quickly when they really need us.

Do your banking from home

During this time we want to make it as easy as possible for you to manage and look after your money. That's why we have made it easy to start using our mobile app and Anytime Banking, or you can chat with one of our bankers face to face with Video Banking.

Get the mobile app

The app lets you view your account balances or transactions, transfers money and manage your bills. It's also available for tablets.

Find out more on what you can do by visiting our App feature page.

Use Anytime Banking

Use a bigger screen to check your balances or transactions, search through your statements and move money between your accounts.

Our Anytime Banking page helps you find out more about what you can do.

Video Banking

Instead of coming into a branch, you can use your phone, tablet or computer to have a video chat with one of our bankers.

We are here to help discuss your finances and help you bank from home.

Sending money, getting cash and paying by card

Sending Money

Send money using a mobile number

Need to send money to family or friends? With Paym, you can send money using our app and their mobile number, no sort code or account number required.

Pay someone you haven't paid before

First time paying someone? Send up to £1,000 using your app without a card reader, or log into Anytime Banking to pay more.

Send money abroad

Send money quickly, securely and safely to support your loved ones who are in other countries.

Getting Cash

Use the app to get cash without a card

Our Get Cash service through the mobile app sends you a code which allows you to withdraw up to £130 from Ulster Bank NI, NatWest or Royal Bank of Scotland branded ATMs, including those at Tesco.

Other ways to get cash

We have a number of options to help you access cash, but please stay safe and follow social distancing guidelines

Paying by card

Apple Pay and Google Pay

Make contactless and secure payments from your Apple or Android devices, no need for a physical card.

"Tap and go" with Contactless

If you have to pay for things in stores, use your contactless card to pay for purchases up to £100

Tips to stay safe when shopping

Here you can find some useful tips on how to shop online safely.

Be aware of scammers

Be aware of emails promoting fake cures

Be alert to suspicious phone calls, texts or emails about coronavirus from anyone claiming to be from the bank or other trusted organisations. We’ll never ask you for your full PIN, password, card reader codes, one time passcodes or to move money from your account.

Watch out for impersonation scams

Be vigilant if anyone you don’t know comes to your door pretending to be from the NHS, WHO or another organisation offering products or services relating to coronavirus. Don’t hand over money or personal details.

Tax refunds linked to Coronavirus

The HMRC will not contact you by email to discuss tax refunds, so never click or respond. Never download attachments from emails you have received out of the blue.

Talk to us if you are unsure something's genuine

If anyone gets in touch unexpectedly and asks you for information, please hang up or do not reply. Get in touch directly using the number on the back of your card, or a number you trust. If possible, call us from a different phone or mobile.

Download the app

Downloading the Ulster Bank app couldn't be easier, follow these three simple steps below.

1.   On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android

2.   Search for 'Ulster Bank NI Mobile Banking'

3.   Tap to download the app 

Get the app

Experience the quickest way to manage your money

Get the app

Experience the quickest way to manage your money