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Coronavirus (COVID-19)

We're here to support you 

Worried about the future

  • As of 31 July 2021, you can no longer apply for Loan, Mortgage or Credit card payment holidays.
  • If you’ve been financially impacted by Coronavirus and you think your finances are unlikely to improve or you’re worried about the long-term impacts, it's important that you get in touch with us to discuss your options. Visit our dedicated page for more information.

Making the most of your money

useful tips and resources

We have a wide range of tools and resources to help you manage your money and improve your finances.

Know your credit score

Get a free Financial Health Check 

 

Credit card support

Credit card payment breaks

We can no longer accept requests for a new payment break. However, if you are unable to make your regular repayments, it's important that you get in touch with us to discuss your options.

Credit card payment dispute

If you’ve not received the goods or services you’ve paid for by credit card, the first step in making a claim is speaking to the retailer to see if they can resolve. If the payment was made through PayPal, please refer to their Disputes team for details on how to resolve.

Contactless limit increase

The limit for contactless spending with your credit card is increasing from £30 to £45. Retailers need to update their systems to accept these changes, so you don’t need to contact us if your contactless payment over £30 is declined, simply continue to use chip and PIN. You’ll still need to occasionally enter your PIN when presenting your card to prove it’s really you.

What will happen when my card payment break comes to an end?

When your payment break comes to an end we'll get in touch to let you know what you need to do.

Supporting NHS and social care workers

We’re dedicated to you, while you’re dedicated to others.

We've set up dedicated 24/7 support just for you.

Using the mobile app

To help you get started, here are some of the things you can do on the mobile app

Other ways we can help you

Dealing with change

Support when caring for someone vulnerable

Practical advice for those caring for someone vulnerable. 

Support with bereavements

We know that losing someone is extremely difficult, we want to give you the support you need during this time.

Protecting against financial abuse

Ulster Bank and our specialist teams work in partnership with UK charity SafeLives, to protect and support customers who are victims of financial abuse.

If you're affected by financial abuse, we can offer support to help you regain control of your finances. The most important thing is that you talk to someone - there is always help available to you.

Frequently asked questions

Something else we can help you with?