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Dispute a transaction

Let us know about your dispute

Important information

Disputing a payment you made to Amazon, Netflix, Google or Apple?

Amazon, Netflix, Apple and Google provide their own dispute resolution service which can be accessed through your account profile resulting in a prompt refund into your account.

Find out how you can do this here.

Need help with a Travel account payment?

  • Log into your mobile app,
  • Select the Travel account transaction you need help with’
  • Click on ‘Report a dispute, fraud or scam.’

Before you begin

Retailer contact

You need to give the retailer a chance to put things right

We're unable to help unless you have tried this first. They'll usually solve a dispute much quicker than we can - give them at least 14 days to resolve things for you.

Pending payment

Check that the payment isn't still pending

Check your statement or mobile app to make sure the payment isn’t pending. It can take a few days to go out of your account. Remember, we can’t raise a dispute for you if the payment is still pending.

Check your payment

Check when you made the payment

Each dispute is different – MasterCard and Visa set the rules we have to follow. If the payment was less than 120 days ago we can look into it for you.

What you need

Gather the right info

There’s a simple form to complete. You’ll need the following: your account details, the company or retailer name you made the payment to, the amount and date of the payment.

What happens after you raise a dispute claim?

Information Message

We'll do some checks first. We'll then get in touch with MasterCard or Visa. The company or retailer will be given a chance to have their say.

We'll send you an email with an update

We’ll try to do this within five working days. We might need more info from you, so if you don’t hear from us check your junk/spam folder.

Information Message

We might be able to give you a temporary refund

It depends on the type of dispute. The company or retailer has a chance to disagree. If your dispute isn’t successful then we’ll let you know that the refund is being taken back.

Information Message

We'll let you know the outcome

We don’t make the final decisions on dispute claims (remember - MasterCard and Visa set the rules). We’ll let you know the outcome as soon as we can. We try to get things sorted out within 60 days.

Information Message

Let's start

In order to provide you with the best recommendation, we need you to answer the following questions.

Have you tried to contact the company or retailer first to put things right?

We can't help unless you've tried this first

The company or retailer will usually solve problems much quicker than we can - give them 14 days.

Is the payment still pending?
A pending payment comes off your available balance but hasn't gone out of your account yet.

We can't raise a dispute for you

If the payment is still pending, It can take a few days to go out of your account. Once the money has gone out of your account, come back and we'll be happy to help.

What type of card did you use to make the payment?

Great, we can help you with this

Please click get started below to start your disputes claim.

Is the payment one of the following?
Do you have Anytime Banking or the Mobile app?
If you do, we can pre-fill most of the info we need - making the dispute process faster

Great to get started all you need to do is:

  • Scan the QR code to open your mobile app, or
  • Log onto your Anytime Internet Banking below
  • Select the transaction you want to dispute
  • Click on report a dispute, fraud or scam
Want to get the Mobile app?
If you do, we can pre-fill most of the info we need - making the dispute process faster

To get started with the Ulster Bank app:

  • Simply scan the QR code with your mobile device, or
  • Select get the Ulster Bank app below

Once the app is installed:

  • Select the transaction you want to dispute
  • Click on report a dispute, fraud or scam

Great, we can help you with this

Please click get started below to start your disputes claim.

Do you have Anytime Banking or the Mobile app?
If you do, we can pre-fill most of the info we need - making the dispute process faster

Great, to get started all you need to do is:

  • Scan the QR code to open your mobile app, or
  • Log onto your Anytime Internet Banking below
  • Select the transaction you want to dispute
  • Click on report a dispute, fraud or scam
Want to get the Mobile app?
If you do, we can pre-fill most of the info we need - making the dispute process faster

To get started with the Ulster Bank app:

  • Simply scan the QR code with your mobile device, or
  • Select Get the Ulster Bank app below

Once the app is installed:

  • Select the transaction you want to dispute
  • Click on report a dispute, fraud or scam

Great, we can help you with this

Please click get started below to start your disputes claim.

Do you have Anytime Banking or the Mobile app?
If you do, we can pre-fill most of the info we need - making the dispute process faster

Great, to get started all you need to do is:

  • Scan the QR code to open your mobile app, or
  • Log onto your Anytime Internet Banking below
  • Select the transaction you want to dispute
  • Click on report a dispute, fraud or scam
Want to get the Mobile app?
If you do, we can pre-fill most of the info we need - making the dispute process faster

To get started with the Ulster Bank app:

  • Simply scan the QR code with your mobile device, or
  • Select Get the Ulster Bank app below

Once the app is installed:

  • Select the transaction you want to dispute
  • Click on report a dispute, fraud or scam

Great, we can help you with this

Please click get started below to start your disputes claim.

Do you have Anytime Banking or the Mobile app?
If you do, we can pre-fill most of the info we need - making the dispute process faster

Great, to get started all you need to do is:

  • Scan the QR code to open your mobile app, or
  • Log onto your Anytime Internet Banking below
  • Select the transaction you want to dispute
  • Click on report a dispute, fraud or scam
Want to get the Mobile app?
If you do, we can pre-fill most of the info we need - making the dispute process faster

To get started with the Ulster Bank app:

  • Simply scan the QR code with your mobile device, or
  • Select Get the Ulster Bank app below

Once the app is installed:

  • Select the transaction you want to dispute
  • Click on report a dispute, fraud or scam

Great, we can help you with this

Please click get started below to start your disputes claim.

Great, we can help you with this

Please click get started below to start your disputes claim.