How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?
Please reach out to the merchant in a first instance, otherwise please contact Cora for further assistance.
In case you want to raise a dispute and ask for a refund for the following reasons:
- you have been charged the wrong amount
- you have been double charged
- you have been charged at the wrong time
- you have been charged even in case your VRP permission has expired
- you have been charged even if your mandate was stopped
- you have been charged outside the parameters you set for a VRP mandate
Please follow the following steps:
1. You may have agreed for that payment to be made, please check the permissions store for the agreement details, as below:
If using the Mobile app:
- Select My profile in the top right corner
- Select “Settings”
- Select “Managing connections”
- Select “Manage connections”
- Select “Recurring payments”
- Click on the dropdown menu under “Select payment type” and select " Sweeping payments"
- Select “Connected” to see the full list of active payment providers
- If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.
If using Anytime Internet Banking, navigate to the Security section in the top right corner:
- Go to the "Open banking: Managing connections" section
- Select “Recurring payments”
- Select "Sweeping payments" tab
- Select “Connected” to see the full list of active payment providers
- If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.
2. After checking the permission store, if you still believe that you have been charged incorrectly, please speak to the Third Party Provider.
