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How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?

How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?

Please reach out to the merchant in a first instance, otherwise please contact Cora for further assistance.

In case you want to raise a dispute and ask for a refund for the following reasons:

  • you have been charged the wrong amount
  • you have been double charged
  • you have been charged at the wrong time
  • you have been charged even in case your VRP permission has expired
  • you have been charged even if your mandate was stopped
  • you have been charged outside the parameters you set for a VRP mandate

Please follow the following steps:

1. You may have agreed for that payment to be made, please check the permissions store for the agreement details, as below:

If using the Mobile app:

  • Select My profile in the top right corner
  • Select “Settings”
  • Select “Managing connections”
  • Select “Manage connections”
  • Select “Recurring payments”
  • Click on the dropdown menu under “Select payment type” and select " Sweeping payments"
  • Select “Connected” to see the full list of active payment providers
  • If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.

If using Anytime Internet Banking, navigate to the Security section in the top right corner:

  • Go to the "Open banking: Managing connections" section
  • Select “Recurring payments”
  • Select "Sweeping payments" tab
  • Select “Connected” to see the full list of active payment providers
  • If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.

2. After checking the permission store, if you still believe that you have been charged incorrectly, please speak to the Third Party Provider.