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I have not received a debit card, what should I do?

I have not received a debit card, what should I do?

If you were expecting a new debit card it should normally arrive within the next 3 working days from when it was ordered. However, if your debit card has not arrived please call our telephone banking service using the same Security Details as Online Banking.

Please ensure you have allowed 3 working days for delivery.

Please note: The card reveal feature within the mobile app will provide you with your full debit card details, allowing you to continue transacting online while you wait for your card to arrive in the post.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.