This survey is one part of a set of initiatives set out for the Competition and Markets Authority (CMA) to make the banking industry more transparent.
The survey asks customers to rate the service from their provider so that you can compare customer opinions of the quality of service we and our competitors provide so that you are fully informed when taking out new products/services.
The survey is undertaken by an independent research agency and to ensure it remains unbiased; customers are randomly selected to take part.
You can see the full results online and via the app, as well as in the branches of all the participating providers.
We’d love to speak with you to discuss any concerns you may have.
If you would like to speak to someone about the results or the services in the survey you can get in touch with us by Webchat, Facebook, Twitter, via an online form, calling or writing to us, or by visiting your nearest branch.
If you would like to view the full results, including those of other providers included in the survey, please visit:
All providers in Great Britain (England, Scotland and Wales) with more than 150,000 active Personal Current Accounts and 20,000 active Business Current Accounts are required to be included in the survey, and to publish the results.
In Northern Ireland, all providers with more than 20,000 active Personal Current Accounts and 15,000 active Business Current Accounts are included. At time of writing, the following providers fall under this remit:
Participating providers in Great Britain (England, Scotland and Wales):
Participating providers in Northern Ireland: Bank of Ireland UK, Barclays Bank UK, Danske Bank, First Trust Bank, Halifax, HSBC UK, Nationwide, Santander UK and Ulster Bank.
Participating providers in Great Britain (England, Scotland and Wales):
It is anticipated that more providers will join this list as and when they meet the requirements set out by the CMA.
Cora can help with a wide range of queries and show you how to do your banking.
