I want to pay someone online but can't add them. What should I do?

Firstly you need to confirm with your payee that you have been given the correct account number and sort code details for their account.

It may be that you have already added that payee in the past through an account which has since been amended or closed, or if it was added through a business account which no longer exists. To discuss the payee details further, please contact us.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.