I have received a letter regarding arrears/excess/over-limit on my account, but I have already spoken to you/made a payment?

If you have already spoken to us it might be that the letter was already on it's way. Please check the date on the letter and if we have spoken to you since there should be nothing more to do.

If you still have questions about the letter you have received, then click on 'Cora' Below and type in "Struggling Financially" or you can call us on the number on your letter.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.