Can you replace my card-reader if it is lost, broken or stolen?

Yes - we can issue you with a free replacement. Simply access your accounts online as normal and select 'Security' from the main menu. From the 'Using a card-reader' section select 'Order a card-reader' and then follow the on screen instructions.

Please help us recycle your old card-reader by taking it to your local branch, or alternatively, you can post it to the address below.

NWG Returns

41-44 Stapledon Road

Orton Southgate

Peterborough, PE2 6TH

Alternatively you may be eligible to use your biometrics on your mobile app.