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What is the gambling control feature?

What is the gambling control feature?

To learn more about Debit Card gambling merchant controls please visit our dedicated FAQs page(opens in a new window).

The gambling control is a feature that allows you to block your card from being used for gambling transactions.

Please note: If you have recently started using your new Debit Mastercard®, you will have to re-apply gambling control via the mobile "Manage My Card" section if you have previously applied it on your old Visa card.

How do I turn on the control on my credit card?

How do I turn on the control on my credit card?

To Enable self-serve card control management within ClearSpend
 

  1. Log into ClearSpend for desktop 
  2. Click on more and account settings from the panel on the left hand side of your screen 
  3. Click to activate card controls, noting that if this is selected you will clear any existing payment controls set against your cards holders but you will be able to re-apply these.


To Edit Cards Controls within ClearSpend Desktop
 

  1. Log into ClearSpend for Desktop 
  2. Click on cardholders from the panel on the left hand side 
  3. Select the three dots for the specific cardholder you wish to amend controls for 
  4. Select manage cards 
  5. Click update merchant category groups 
  6. Select allow or decline against each category group


Edit Cards Controls within ClearSpend Mobile
 

  1. Log into your ClearSpend mobile app 
  2. Select cardholders 
  3. Select the three dots for the specific cardholder you wish to amend controls for 
  4. Select manage card 
  5. Select card controls 
  6. Select merchant category groups
  7. Select allow or decline against each category group

How do I turn on the control on my debit card?

How do I turn on the control on my debit card?

To turn on the gambling control on your debit card:

  1. Open the mobile app
  2. Navigate to the ‘Manage my card’ page.
  3. Select the ’Card payment controls’ tab, and switch on the ‘Gambling’ toggle.

Can I turn off the control whenever I need?

Can I turn off the control whenever I need?

The control can be turned off when needed. Please note, if you want to remove the block in the future, a 48 hour cooling-off period will apply before you can make gambling payments.

Can I put a gambling control on my debit card?

Can I put a gambling control on my debit card?

To learn more about Debit Card gambling merchant controls please visit our dedicated FAQs page(opens in a new window).

Which cards can I apply a gambling control to?

Which cards can I apply a gambling control to?

The gambling control can be applied to Debit Mastercard, Visa debit cards and Mastercard credit cards.

Can I use the gambling control online or on a tablet?

Can I use the gambling control online or on a tablet?

You can not enable or disable the block online, only via the mobile app.

Will the gambling control work when I am on a flight?

Will the gambling control work when I am on a flight?

The gambling control won’t necessarily work if you are on a plane because your purchase may well go through as an ‘offline’ transaction. Some transactions are approved without checking with the bank first and where this happens we can’t stop the transaction.

What will happen to my subscriptions/regular payments when the gambling control is in active?

What will happen to my subscriptions/regular payments when the gambling control is in active?

Gambling subscriptions and regular gambling payments will be declined if the gambling control is active.

Will I receive a notification if my payment is declined due to the gambling control setting?

Will I receive a notification if my payment is declined due to the gambling control setting?

Yes, you should receive a Push or SMS notification if your payment is declined due to the gambling setting being in place.

Does the gambling control setting cover Apple Pay and Google Pay™ in app/point of sales purchases?

Does the gambling control setting cover Apple Pay and Google Pay™ in app/point of sales purchases?

If the gambling control is active, this will stop gambling transactions across all channels, including Chip and Pin, Contactless, Apple Pay or Google Pay™, via Anytime Internet Banking and in the mobile app.

Will UK Lottery transactions be declined when the gambling control is set on?

Will UK Lottery transactions be declined when the gambling control is set on?

Lottery tickets purchased online/in app will be declined and you will get a notification informing you of this, however, lottery tickets purchased physically in a retail store such as a supermarket may be approved.

Will US Lottery transactions be declined when the gambling control is set on?

Will US Lottery transactions be declined when the gambling control is set on?

In the US, purchasing lottery tickets or scratch cards in person will be declined, and you will get a notification informing you of this.

Can I withdraw my winnings to my credit card?

Can I withdraw my winnings to my credit card?

With the gambling control on, you will be unable to withdraw winnings to your credit card.

Can I withdraw my winnings to my debit card?

Can I withdraw my winnings to my debit card?

With the gambling control on, you will be able to withdraw winnings to your debit card.

Does the control apply to all credit cards linked to the account?