What should I do if my card-reader displays: 'CARD ERROR 1, 2 or 3'?

This means that there is a problem with your card's chip.

Please try the below troubleshooting as this could resolve the card reader issue for you:

• Please check the card is entered the correct way - chip face up and entered first
• Please check there's no dust is in the reader

To order a new card-reader for Anytime Internet Banking:

1. Log in to your Anytime Internet Banking service at anytimebanking.ulsterbank.co.uk (opens in a new window)
2. Select the drop-down arrow next to your name in the top right-hand corner to open your profile panel
3. Under 'Privacy and security', select 'Order a card reader', then follow the on screen instructions