When will I receive a regular payment activity alert?
The regular payment activity alert will be sent to you if a new standing order is set up or an existing standing order is amended on your account. The alert will also be triggered when the first payment on a new direct debit is claimed from your account.
The alert will be sent to the device that we have on our records. Depending on network and whether your phone is on you should receive the alert after the regular payment activity on the next working day.
If you have provided us with a valid UK mobile number then you will automatically receive activity alerts. If you have not yet provided us with your mobile number you can do this using Anytime Internet Banking, telephone banking or by visiting one of our branches.
The easiest way to amend your alert preferences is in the 'Alerts' section of Anytime Internet Banking. You can also manage your alerts by visiting one of our branches.
If you have received a regular payment activity alert and you don't recognise the transaction or the activity on your account please contact telephone banking immediately.
Telephone banking
0345 366 6558 (overseas +44 2890 538 033)
Relay UK: 18001 0345 366 6558
Open Mon to Sun 8am - 10pm.
Automated service available 24 hours a day.
Calls may be recorded.
Text alerts are currently not available on business accounts.
