Bereavement guide

What to do when someone dies

Notify us of a bereavement

Our Bereavement Services Team are here to help make things as easy as possible for you as a single point of contact for the bank.

Give us a call

You can call our dedicated Bereavement Services Team on 0800 096 3612. Lines are open 9am to 5pm, Monday to Friday.

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Visit us

    Want to speak to us face to face? Use our online branch locator to find your nearest Ulster Bank (opening hours vary by branch).

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Write to us

You can write to us at:
Ulster Bank Everyday Banking Operations, 11-16 Donegall Square East, Belfast, BT1 5UB

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Important information we'll need from you

Before you start, it's handy to have certain pieces of information to hand about you and the person who has died. This will save a lot of time later when it comes to notifying us of a death.


What we need from you

When notifying us of a death you’ll need to provide some important documents, including:

The deceased's Ulster Bank sort code and account number.  We only need to see one, even if they had multiple accounts with us

Proof of your ID - a driving license, passport or an ID card (electoral, EU or National ID)

Proof of your address - a bank statement, utility bill or council tax bill dated within the last 3 months

The original death certificate

The original Will if there is one

The final funeral bill if you’d like us to use money from your loved one’s account to pay for the funeral.

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These need to be original documents, not copies.

Frequently asked questions

Is there anything else we can help you with?