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Tell us what you need
Banking My Way
Banking My Way is a free service that lets you tell us what your banking needs are.
We share this information with our teams so we can better support you with your banking.
Specialised support
We have tools or services to make your day-to-day banking easier.
Anytime Internet Banking and mobile app
We want as many people as possible to be able to use our digital products and services.
To do this, our website and our app are continually reviewed against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard and tested using automated testing tools by our teams.
How our website and app are accessible:
- They support settings that change colours and contrast levels.
- They support keyboard or speech recognition software.
- They provide alternative text and logical heading structures to support screen readers.
- They make sure links tell you what to expect when you click on it, instead of saying 'click here'.
- They have clear form navigation with labelled fields and a logical tab sequence.
Discover how to use your device's accessibility settings below.
Make your devices easier to use
How to use your phone or computer's accessibility features.
AbilityNet, our digital accessibility partner, has guides to help you use your devices.
Search their 'My Computer My Way' hub for specific needs (like using voice input), or filter by symptoms (like paralysis), or conditions (like hypermobility).
Choose your device's operating system from their dropdown to get the right guides:
Mobile phone and tablet: Android or iOS.
Laptop and computer: ChromeOS, macOS, or Windows.
Smartwatch: watchOS.
Ways to contact us
Branches and cash machines
Our branch designs comply with building regulations, British standards, recommendations under the Equality Act 2010, and are ergonomically considered and validated by third party specialists.
Please contact us to find out if a branch or cash machine has the access accommodations you require.