Help uploading your documents

DigiDocs Guide

What is DigiDocs?

DigiDocs is one of our online tools that lets you capture, share and sign your documents electronically. 

DigiDocs allows you to quickly and safely upload your documents so we can process your application for a current account, loan, credit card or mortgage application.

Getting started with DigiDocs

If you’ve applied with us online, we may send you a link to use DigiDocs. This means we need to double-check your ID and address. We may also need to check proof of income or require further information to aid with your application.

You’ll receive your DigiDocs invite via email or text. Once you’ve received your invite, you’ll need to register using the email address provided in your application.

How to register for DigiDocs:

1.     Open the link to https://digidocs.ulsterbank.co.uk

2.     Enter your email address in the registration box 

3.     Click 'start registration'

4.     We'll text a code to your mobile so you can set up a password

5.     Use your email address and the password to log in

How do I use DigiDocs?

Photograph or scan your documents

Use your device to capture quality images of your required documents.

Upload your documents

Once logged in to DigiDocs, upload the images that you've captured.

Review and submit

Make sure you have uploaded everything we've asked for and then submit.

What documents do I need?

Proof of Income

We will ask you to supply a certain type of document to complete your application. Examples of documents we may ask you for include recent pay slips, bank statements or your SA302. 

To take a photo of your document, you can use either a mobile phone, tablet or smartphone. You can upload your document using the device that's easiest for you. This could be either a desktop, laptop, tablet or smartphone.

Information Message

Proof of address

Select the type of proof of address document you would like to use. You can use a bank statement, utility bill or council tax bill. All documents must be dated within the last 3 months.

We’ll show you some helpful tips on how to take a great picture of your chosen document, and how to upload it, or how to upload a PDF.

Information Message

Your details and further information

We need to confirm a few more details, in order for us to check who you are and that you live at your current address. We may also ask for more information from you in order for us to consider your request.

Please review the information you’re giving us before you submit. Check that images meet our requirements, your personal details match your application and you've answered all questions we have asked. 

Information Message

Tips for uploading your documents

We may request to see bank statements or proof of ID. See below for handy tips to upload your documents.

How to upload a great image

  1. Take your picture straight on 
  2. Find bright light to take the picture, try to avoid flash photography as it can distort the image
  3. Don't crop the picture
  4. Make sure the image is clear enough to read 
  5. Make sure all information requested can be seen 
  6. Please avoid taking screenshots

Frequently asked questions