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Existing customers

Make a change to your account

Remove an account holder

What you need to know

Removing someone from your account means your account will change from a 'joint account' to a 'sole account'. You can do this by submitting a request online. The person remaining on the account will need to start the request.

To remove someone, you'll need their consent. This means we’ll ask you for their email address so we can contact them to confirm they are happy to be removed from the account.

What you'll need 

  • A selfie (front and side profile)
  • Photo ID (e.g. passport, driving licence or EU ID card).
  • The person you're removing will also need both a selfie and photo ID once we contact them, following your request.

Step-by-step guide

  1. You must submit your request via our online platform, DigiDocs
  2. Follow the link below to register/sign in and follow the steps to submit your request
  3. The person you're removing from the account will then receive an email from noreply@digidocs.ulsterbank.co.uk, to register/log in and confirm their removal 
  4. Once this has been completed, we'll action the request within 3-5 working days. If you have an overdraft, this may take slightly longer as we'll need to re-confirm affordability.

Add an account holder

What you need to know

Adding someone to your account means your 'sole account' will become a 'joint account’ and both account holders will have equal ownership of any funds or overdrafts. It's important to consider this before adding someone, as you won't be able to remove them in future without their consent.

You add someone to your account by submitting a request online. Please note, you'll need their consent. This means we’ll ask you for their email address so we can contact them to confirm they are happy to be added to the account.

What you'll need

  • A selfie (front and side profile)
  • Photo ID (e.g. passport, driving licence or EU ID card)
  • The person you're adding will also need photo ID. If they are not already a Ulster Bank customer we require 2 forms of ID and a document confirming their address.

Step-by-step guide

  1. You must submit your request via our online platform, DigiDocs
  2. Follow the link below to register/sign in and follow the steps to submit your request
  3. The person you're adding will then receive an email from noreply@digidocs.ulsterbank.co.uk, to register/log in and confirm they're happy to be added
  4. Once this has been completed, we'll action the request within 3-5 working days. If you have an overdraft, this may take slightly longer as we'll need to re-confirm affordability

 

Please note that you can't use this online form to add a person to your:

uFirst Gold, Private, uFirst Private, Savings Account, Student or Adapt current account 

Frequently asked questions

Current accounts

How can we help?