Existing Customers

We're switching to Mastercard®

Your new Debit Mastercard is coming soon

We’re switching to Mastercard and all our customers will soon receive a replacement debit card in a fab new design. Nothing is changing with your account, and your card will work in just the same way. It’s greener too, as it’s now mostly made from recycled printing and packaging material.

When you receive it, you can start using your new card straightaway. Just make a PIN payment and you’re up and running with Contactless too. Your Visa Debit card will stop working shortly after you receive your new Mastercard.

 To give you a bit more background about the switch, we’ve put together some handy FAQs. Take a look…

Frequently asked questions

Will my Debit Mastercard be accepted everywhere my Visa Debit was?

Your Debit Mastercard can be used almost anywhere that accepts card payments, either in store or online. It’s accepted in millions of locations worldwide, wherever you see the Mastercard symbol.

When can I use my Debit Mastercard? 

As soon as you get your card, you can start using it straightaway for your daily coffee fix or those must-have matching onesies. But please destroy your old card securely and don’t forget things like magazine subscriptions and annual insurance renewals. You’ll need to update your card details for all your usual online retailers and subscriptions so it’s not declined. 

Other frequently asked questions

Helpful information about your new Mastercard

Update your online payments

You’ll need to update your card details so it’s not declined. Things like magazine subscriptions, online shopping sites or annual insurance renewals.

Add your card to your digital wallet

Don’t forget to add your new card to Apple Pay and Google Pay™ too. Some retailer limits might apply, but this one makes life super-easy when you're out and about.

Activate Contactless

Just make a PIN payment and you’re up and running

Terms and Conditions

OK, that's it about cards. We're making some changes to our terms and conditions. You can see the full details in the PDF's below.

Search our FAQs

Mastercard and Priceless are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated. ©2021 Mastercard