Close an account

The quickest and easiest way to close your account is via Anytime Banking or our mobile app.

Before you do this, you should make sure that your account balance is £0, by transferring any money into another account.

Mobile App Steps

1. Once you're logged into the app, click on your Current Account. 
2. Under 'My Current Account', scroll down and choose the 'Close this Account' option.
3. Select 'continue' and complete the form.

Anytime Banking Steps

1. Once you're logged into Anytime Banking, go to 'Account Summary' and select the page you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your current account we can help you with this form', and complete the form.

If your account is joint and is 'two to sign' you'll both need to visit a branch to close your account. If it's only 'one to sign', you can close your account online or in our app.

If you have a Travel Account, please close this first in our mobile app before requesting to close your current account.

The quickest and easiest way to close your credit card is through your mobile app or Anytime Banking. Simply go to the credit card you'd like to close and select 'close this account'. We'll then ask you to fill out some details and confirm you'd like to close the credit card.

If you prefer, you can contact our credit card team by chatting to Cora online or in our mobile app. Simply type "Close my credit card" into Cora and follow the instructions from there. 

You can also give our credit card services team a call on: 

0345 300 4642 (overseas +44 1268 508 018)

Relay UK: 1801 0345 300 4642

Open 24 hours a day. Calls may be recorded.

If you had paperless statements set up for your credit card, these will change back to paper statements  for your final statement once your close your credit card.

The quickest way to get a settlement figure and pay off your loan account is via the mobile app.

1. Download and log in to our mobile app.

2. Click on loan account.

3. Click 'See payment options'.

4.Click 'Repay in full'.

5. Your Settlement quote including any early repayment fees will be shown in the journey (you will be able to download a PDF).

6. If you then decide to pay off your loan, you can by following the on-screen instructions.

It’s important to remember that if you repay your loan early, you will be charged an Early Repayment Fee.

The amount you will be charged will be equal to 58 days’ interest on the amount you repay early (28 days’ interest if the period of the loan is one year or less). If there are fewer than 58 days (or 28 days if applicable) remaining on the loan, the calculation will be based on the actual number of days remaining. This is in addition to your outstanding loan amount and any outstanding interest.

If you'd like to talk about your loan account, get in touch with our lending department on:

0800 046 6486

Relay UK: 18001 0800 046 6486

Open Monday to Friday 8:30am - 8pm.