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Do you have money in a dormant account?
After a period of 5 years, a letter will be sent to the address held on file notifying you that if there is no new activity on your account in the following 9 months, then your account will become dormant.
If you think your account may have become dormant, please follow the steps below to help reclaim your funds.
Making a dormant request (UK residents)
1. Find your account details
- Before you start reclaiming a dormant account, please make sure you have the account details - Account number and Sort code (The name of the account is also very useful) to help us identify the dormant account.
- If you're unsure or need to check the details of a dormant account, give us a call on 0345 366 6594 or chat to us now.
- Unfortunately, we can no longer process reclaim requests without these details.
2. Gather your ID documents
- You will need original supporting documentation - Photographic ID and proof of address.
- We will require ID and proof of address documents from all parties named on the dormant account.
3. Visit us in branch to start your reclaim
- You will then need to visit us in branch, where we'll certify your ID and address documents.
- Once these documents have been certified we will complete the dormancy reclaim form on your behalf.
- Finally, the dormancy reclaim form and supporting documents will be submitted to our dormancy processing team.
If we can't find your account...
Your next step may be to head over to www.mylostaccount.org.uk.
This is a free service bringing together the three tracing schemes of UK Finance (UKF), the Building Societies Association (BSA) and National Savings and Investments (NS&I), to help you trace your lost accounts and savings.
If you are unsure, call or chat to us
Not sure if you have money in a dormant account with us, or need support regarding a personal dormancy claim?
Call us on:
0345 366 6594. (8am - 6pm Monday to Friday excluding bank holidays)
Relay UK: 18001 0345 366 6594.
For overseas customers please call us on 00441634648143.
or chat to us now.