Step 1
Open our app, and tap 'Payments' at the bottom of your screen.
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Subscriptions in the mobile app
Our subscriptions feature in the mobile app is designed to help you keep on top of your subscriptions.
- View your subscriptions in one place - that you have set up on your debit card
- Keep on top of your spending - see what you have paid for these subscriptions in the last 12 months so you can understand how much you are paying and how often
- Easily cancel unwanted subscriptions - for the majority of subscriptions we can take you directly to the merchants website or app to cancel
Available to mobile app only customers using compatible iOS and Android devices aged 11+ with a current account and an active debit card.
How do subscriptions work?
With a subscription, you give a business permission to regularly take money from your debit or credit card.
These recurring payments will be for a service or product from a company that you have signed up for e.g. streaming services with Amazon Prime or Netflix.
The amount taken can vary in frequency and value depending on your agreement with the company.
Companies you can view in Subscriptions
View the latest list of companies that we can show subscriptions for. If we have not been able to identify your payment as a subscription you will be able to see them in your transactions.
How to cancel a subscription
When reviewing your subscriptions you have realised:
- a free trial has ended
- you are paying for a product or service that you are not using
- something's auto-renewed
- you want to stop your payment to reduce the bills you pay
The first step to cancelling a subscription is to reach out to the company first. This is often the quickest solution. Check that you're not in a contract period, as you may not be able to stop your payments before a certain date.
To avoid being charged again, ask the company how far in advance you need to cancel your subscription.
It is important that you cancel the subscription directly with the company. Only you can cancel the subscription - the bank can't do it for you. If you have a joint account, you can only cancel a subscription that you took out yourself.
We've made it easier for you to cancel where possible. Follow our guide.
iOS users: If you bought your subscription through the Apple Store on an iOS device, head to Settings and check your Apple ID to view your subscriptions.
Android users: Please visit the Play Store and tap on your profile icon to view your subscriptions.
Step 2
Swipe to choose the account your Subscription is paid from, and tap 'Regular payments'.
Step 3
Tap 'Subscriptions'.
Step 4
Choose a subscription company from the list shown.
This screen shows:
- How many subscription companies you pay.
- The total value of payments made over the past 12 months and last month.
- The latest payment made to each company.
Step 5
Tap 'Cancel subscription'.
If the 'Cancel subscription' option isn't there, visit the company's app or website directly.
Step 6
If we can, we'll take you to their app or website to cancel your subscription.
You must cancel with the merchant in their app or online.
Understanding your bills
A key difference between these types of bills is who organises each payment.
- Subscriptions - A recurring card payment for a service or product that can vary in value.
- Direct Debits - A regular bill payment that can vary in value, taken automatically by a business.
- Standing orders - A fixed, regular payment you've set up to pay a person or company.