How do I report a lost or stolen card?
Find out how to freeze your card or order a replacement if it gets lost or stolen.
Find out how to freeze your card or order a replacement if it gets lost or stolen.
Check our guide for common reasons why your card may have been declined and how to contact us.
There are a number of reasons why a debit card payment to a credit card may fail. Find out more on our suport page.
When your new debit card arrives will depend on a number of circumstances. See our guide below for more information.
See our guide below to find out more about our Post Office services.
Sometimes transactions don't show on your balance immediately and this can take you overdrawn. Find out more on our support page below.
Our Visa Debit and Service cards are accepted at 30 million retail outlets and 1 million ATMs worldwide, just look out for the VISA symbol before using your card as normal.
For details of where you can withdraw cash outside the UK, please access the Visa ATM locator
Remember to take this number with you in case you have any issues
0044 131 339 7609
The following transaction types will not incurr any charges
Cash withdrawals or the purchase of currency or travellers cheques outside the UK will be charged a Non-Sterling Transaction Fee of 2.65% of the value of the transaction.
If you elect for the transaction to be converted into Sterling at the point of sale or withdrawal, we will not charge a Non-Sterling Transaction Fee, however the transaction handler may charge you a separate fee.
Purchases made in a foreign currency inside and outside the UK (for example, purchase of goods in a shop while you are on holiday) will incur a Non-Sterling Transaction Fee of 2.65% of the value of the transaction (not applicable to cash cards)
With the exception of transactions that are taken from Ulster Bank ATMs, we will convert any transaction made in a foreign currency using your Debit Card or Cash Card into Sterling using the Visa Payment Scheme Exchange Rate.
To see the up-to-date rates used for Debit Cards and Cash Cards click on the link Visa daily foreign exchange rates online.
For transactions undertaken at Ulster Bank ATMs in a foreign currency, we will apply the Ulster Bank ATM rate.
In most cases, you can withdraw funds up to your ATM daily withdrawal limit, provided there are sufficient funds in your account. Within Europe some cash dispenser networks have imposed a maximum value per transaction of €150 (equivalent to around £135).
To withdraw more than this you have to carry out more than one transaction. To withdraw more than this you have to carry out more than one transaction. There is a daily limit for cash withdrawals using a Visa Debit card in any other bank, travel agent, bureau de change or other outlet displaying the Visa logo. Details of the limit are available on request from your branch.
Below is an example which shows what the charges would be for using your Ulster Bank debit or credit cards abroad
Visa Debit Cards:
Purchases | Cash | |
Payment Scheme Exchange Rate (set by Visa or Mastercard) | €1=£0.8598 or £1=€1.1630 | |
Non Sterling Transaction Fee | 2.65% | 2.65% |