Switch in or change your account to a ufirstgold

• Cover automatically begins when you open your ufirstgold Account.
• Cover includes you, your partner and children under 18 (or under 23 and in full-time education).
• You have to live in the UK, Channel Islands or Isle of Man and be registered with a doctor there.
• A policy excess of £75 applies to most claims for each insured person, for each section, for each claim incident.
• If anyone covered by the policy is aged 70 or over, you must contact us each year to obtain cover. You will need to pay an annual premium of £75 per person insured aged 70 or over.
• You can check online if this travel insurance covers new or existing medical conditions here. An extra fee may apply, or some conditions might not be covered.
• You can also discuss this over the phone by calling 0370 600 0661 (Relay UK: 18001 0370 600 0661).

If our insurers Allianz Assistance are unable to offer you an upgrade to extend the level of cover you need, or your upgrade insurance premium is higher than you expected because you have medical conditions, help could still be available.

You may be able to obtain alternative travel insurance cover for pre-existing medical conditions by contacting one of the providers featured in the MoneyHelper Directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need.

Telephone: 0800 138 7777 | Relay UK: 18001 0800 138 7777.

Monday to Friday, 8am to 6pm | Saturday, Sunday and Bank Holidays, closed.

For full terms and conditions, please refer to the policy and supporting documents, which you should make sure you can access when you travel. 

• Covers the phone you use on a daily basis. If your account is in joint names, cover is also provided for the phone the other account holder uses on a daily basis. There is no cover for phones owned by your employer.

• In total two approved claims can be made on this policy in any 12 month period. If this is a joint account, each account holder can make two approved claims, with a maximum of four per account.

• Our replacement phones are refurbished handsets in ‘as new’ condition using genuine manufacturer parts and include a 12-month warranty.

• There is a £100 excess for each approved claim. Cover starts as soon as your account is open, but you can register your handset to make the claims process quicker.

• Tickets have to be booked by phoning the membership services on 0370 600 0661*. Ticketmaster events can be booked online through the membership website

Lines are open Mon - Fri 8am - 8pm (excluding bank holidays) and Sat 9am - 5-pm. Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary. Calls may be recorded.