Community Pop-ups

The way people bank with us has changed dramatically in recent years, with an increased demand for mobile and digital services as customers benefit from a faster and easier way to bank.

While we respond to that demand, we recognise our responsibility to provide customers who feel less able to make use of these services with support for the change. That’s why we are communicating with our customers affected by the closure and proactively contacting vulnerable customers and regular branch users. We must review our branches and make sure they are in locations where customers use them most.

To ensure we are supporting customers, we are now in discussions with LINK to assess whether the community's needs will still be met once the branch closes. Downpatrick branch will remain open until these discussions have been completed.  At that point a closure date will be confirmed.

There are lots of ways you can bank with us:

• Instead of coming into a branch you can use your smartphone, tablet or computer to speak to us about our range of products and get a free face-to-face Financial Health Check, wherever you are. Try Ulster Bank Video Banking, it's easy to use, confidential and secure. You will require a device that has a camera or webcam, and a connection to the internet.
• Easy, quick and secure banking from the comfort of your own home. Securely login, make payments or transfer money between your accounts plus much more using Ulser Bank App or Anytime Banking. Limits apply.
• Call our telephone banking teams, we’re here to help. Call 0345 742 4365 (Relay UK 18001 0345 742 4365). If calling from overseas, call +44 289 053 8033. Lines are open Monday to Friday 8.30am – 5.30pm. 
• Use our large free-to-use cash machine network.
• Visit the Post Office where you can use your debit card to take out cash and check your balance, deposit cash and cheques using a barcoded pay-in book or CHIP and PIN debit card.
• We have a dedicated support line set up for customers who are over 60 or are in a period of extended isolation. It's managed by a dedicated team of Customer Care experts and is open from 8am – 8pm, 7 days a week. Call us on 0800 092 4238 (Relay UK: 18001  0800 092 4238). If calling overseas, call +44 800 092 4238. View more support for over 60 customers

App available to personal and business banking customers ages 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries. Anytime Banking available to customers aged 11+ with an Ulster Bank account.

Video Banking is available on demand 9am – 5pm Monday to Friday and by appointments 8am – 8pm Monday to Friday and 9am – 3pm on Saturdays.  Video Banking may be recorded.

Premier customers call 0345 301 5105 (Relay UK 18001 0345 301 5105). 

Business telephone banking queries call 0345 366 5592 (Relay UK 18001 0345 366 5592). If calling from overseas, call +44 289 053 8459. Lines are open Monday to Friday 8.30am – 5.30pm. Business customers can also speak to their bank point of contact.